As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, and rewarding. We are one group, but with many opportunities. Join us and become a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 37 iconic international brands in our Group portfolio makes your adventure limitless!

Discover the world of L’Oréal by applying for:

IT Business Relationship Manager (m/f)

Based in our office in Zagreb

YOUR ROLE: 

We're looking for a new colleague (m/f) who will be the part of our IT team and be a driving force in shaping the future of digital and omnichannel solutions at L'Oréal. In this pivotal role, you'll act as a strategic liaison between our global and zone IT teams and local business units, ensuring the seamless implementation and adoption of key IT solutions. Your responsibilities will focus on:

• Establishing and nurturing strong relationships with local business teams across diverse functions (e.g. Digital Marketing, Ecommerce, Operations…).
• Proactively engaging with business stakeholders to understand their needs and translating those needs into clearly defined IT solutions. 
• Serving as a strategic partner to business leadership, providing expert guidance on available IT solutions and their potential impact on achieving business objectives.
• Facilitating seamless communication and collaboration between local business stakeholders and global/zone IT teams, ensuring alignment on priorities, solutions and project roadmaps.
• Actively participating in end-to-end lifecycle of digital & omnichannel IT projects, from initiation and planning to execution, monitoring, and closure.
• Assisting in developing and maintaining project plans, tracking timelines, identifying dependencies and mitigating risks.
• Collaborating closely with global/zone IT teams and local Business teams to adapt and implement global solutions within the local context, addressing potential gaps and ensuring local requirements are met.
• Championing the successful adoption of new IT solutions through training, support, and communication.
• Developing product expertise to effectively guide and support business users, ensuring seamless operation and positive user experiences, including troubleshooting and coordinating incident resolution.
• Proactively identifying opportunities to optimize IT processes and enhance solutions, contributing to omnichannel IT best practices.
• Staying on top of emerging technologies and industry trends in the Beauty Tech landscape.

YOUR JOB MISSION: 

With us, you’ll strive and drive. You’ll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L’Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want you to spread your wings by constantly exploring and upgrading yourself in various areas.

THE IDEAL PROFILE:

• Holds a Bachelor’s or a Master’s Degree
• Has minimally 3 years of experience 
• Has a track record of successfully managed complex IT projects in areas such as eCommerce, B2B Commerce, Retail, CRM or Data Privacy
• Has a strong understanding of business requirements, IT solutions and the interplay between them, combined with a solid grasp of digital marketing and eCommerce principles
• Has good communication and relationship-building skills
• Is familiar with IT project management methodologies (e.g. Waterfall, Agile).
• Is a strategic thinker and has strong decision-making skills
• Can align technology with strategic business objectives and provide insights and recommendations
• Has strong analytical and problem-solving skills
• Is familiarity with digital landscape in IT (web development, mobile applications, data management, cloud computing, data privacy, and IT security)
• Understands Enterprise Architecture principles (integration layers, continues development/integrations, API)
• Has excellent computer skills (Microsoft office, Outlook)
• Works with responsibility & autonomy
• Fluent in English language 
• Experience with the following applications is an advantage: SAP ERP, Sitecore, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Microsoft Azure, OneTrust, Google Tag Manager, Google Analytics, ServiceNow, Confluence, ControlM.
• Knowledge of Croatian, Serbian, Bulgarian or Romanian is an advantage

WONDERING WHO YOU WOULD WORK WITH?

Our L'Oréal Adria Balkan dream team is based throughout several countries (Bosnia&Herzegovina, Bulgaria, Croatia, Serbia and Slovenia), speaking more than 7 languages, and united towards one ambition – creating L’Oréal, for the future!

On this position, you would be based in Zagreb as a part of our IT team, but you would closely collaborate with passionate and engaged colleagues throughout all our countries, that are experts in their respective fields and that are driving excellent market performance results in a highly ethical, friendly, and inspiring environment!

We’re proud to say that L’Oréal Adria Balkan region is winner of several „Zlatni indeks“ awards in Croatia and recognized as one of top employers in Serbia with recognition „Vrh poslodavac“!

WHAT WE CAN OFFER YOU?

You might be a cosmetics junkie — or you might not. You can be an introvert or an extrovert. The point is, whoever we are, we are all a team and we’re always here to help, celebrate and cheer one another! That’s what makes the glue of L’Oréal: the people. But apart from that, we also appreciate and share our love for

• Numerous opportunities for constant learning, with many online&offline educations!
• Our colleagues. They will be like your second family. P.S. we enjoy our team buildings and informal gatherings as well!
• Love for food. Fresh fruit for the breakfast? Many coffee machines (or space to cook your own turkish coffee!) and our cozy lunch spaces? Yes, we have it 😊
• Our Share&Care program. It serves to offer numerous benefits to protect us and our health, to give us balance in personal life and workplace as well😊
• Flexibility. As simple as that – from flexible working hours, to possibility of remote working, to Sunny Fridays during the summer where we enjoy shorter Fridays!
• We don't have to mention working with top international brands in the business, and the most passionate professionals in the industry?
• The fact that there's (usually) no such thing as standard career path. Each of us has the opportunity to be empowered and to lead the change we want to see within the biggest beauty company in the world!

Find more about our projects & brands that we’re so proud on, and our Adria Balkan region on this LINK!

OUR VALUES

Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.

If you are ready for this challenge apply by sending your CV and cover letter in English by 01.05.! 

Only short listed candidates will be contacted.
All applications will be treated in the strictest confidentiality.