Educator - SkinCeuticals

Location:  North London, South Coast, Essex , Dartford

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

Being part of the Active Cosmetics Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.

We’re the world leader in dermocosmetics, with international skincare brands recommended by health care professionals and distributed in healthcare outlets worldwide, including, pharmacies, drugstores, medi-spa and e-retailers.

Our portfolio is composed of 6 brands offering a range of skincare and haircare across the world; Vichy, CeraVe and La Roche-Posay being just a few. The products respond to all expectations linked to beauty and health of the skin: from dermatological and aesthetics skincare to natural solutions, from the most accessible ranges to the most premium ones.

What are key highlights of this role? 

The Field Training Manager SkinCeuticals is accountable for educating clients on brand knowledge, science, clinical studies, products, professional treatments, consultations, and sales techniques. Based on a 3 tier approach: 1. Top customers (x90) in clinic 2. Academy focusing on new accounts 3. Online Refresher training for remaining customer database. Reporting to the Omni-Channel Education & Strategic Partnership Manager, the Field Training Manager executes a strong training programme that meets with the brand representation and guidelines. With the delivery of regular academy training sessions, regional trainings and individual in clinic training sessions she/he is covering all aspects required to build revenue that supports the business and the existing SkinCeuticals training programme.

Furthermore, the development of a close and supporting collaboration with the Sales Team, the role of Field Training Manager will also require autonomy and organisation in all areas. 

Key Responsibilities

• Execution and delivery of Academy education for all accounts
• Implementation of Regional education courses for key brand initiatives and launches
• Travel to top 90 accounts to execute in clinic education
• Collaborate with the BDMs to identify needs or define objectives and opportunities
• Identify needs and client requirements within account training sessions
• Keep an eye on competition and report qualitative feedback from the field
• Enter and update training database on client and prospect information
• Working with the Digital Education consult to ensure online content is up to date and relevant to Brand objectives

Professional & Technical competencies

• Embody brand identity and know the professional medical aesthetic universe
• Update regularly about new medical aesthetics treatment procedures within the industry and feedback to the line manager
• NVQ LVL 3+ ‘in beauty’ 
• Feedback to the Omni Channel Education & Strategic Partnership Manager, RSM’s & BDMs to help develop a training strategy for territory that is relevant for the business in UKI
• Create a strong and trustworthy relationship with the account’s key contact person such as clinic manager, training manager and head healthcare professional / medical director
• Drive business through ongoing training classes with current campaigns such as new science and innovation, product launches or renovation, as well as generic brand & product training  
• Provide regular training by academy training, regional training and in-clinic training to increase the necessity to order SkinCeuticals Professional products 
• Provide tailored follow-up training sessions to reassure the staff’s knowledge and motivation of each customer
• Role model SkinCeuticals consultation skills to secure the customer service expertise and advise all consumers in the best way
• Know consumer profiles and transmits consumer centricity
• Foster empathy

Key Skills 

• Innovation
• Entrepreneurship & Organisation
• Act & lead with human sensitivity
• Manage complexity
• Achieve results with integrity
• Interact effectively
• Sensitivity to the metier

What could L’Oréal offer me?

• World class training and development 
• Excellent benefits including pension, profit share and product discounts and a competitive salary
• Work with some of the biggest brands in the business, and the most passionate people in beauty.
• The opportunity to lead change you want to see within the biggest beauty company in the world.