Job Title: Coordinator – I  (M-F:8am-4:05pm)

Function: Physical Flows  

Division:   Consumer Products Division  

Location: Walton, KY  

Reports To: Sr. Manager – Physical Flows 

Who We Are:   

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.   

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.    

What You Will Do:  

About the Role: 

The Order Cancellation Analysis Coordinator plays a vital role in maintaining operational excellence within our warehouse. This position is responsible for investigating and resolving order cancellations, identifying root causes, and implementing corrective actions to prevent recurrence. This involves close collaboration with various warehouse functions and external stakeholders, requiring strong communication and analytical skills. As a systems expert, you'll also troubleshoot system-related issues across different departments. 

Key Responsibilities: 

• Investigate order cancellations resulting from both human and system errors.
• Conduct in-depth research within various systems (SAP, Manhattan, Cimcorp UI, ELK) to determine root causes of system-driven cancellations.
• Perform root cause analysis, develop corrective actions, and implement preventative measures to minimize future cancellations.
• Track daily cancellations, monitor the effectiveness of implemented solutions, and identify recurring issues.

• Develop and maintain a decision-making framework (e.g., decision tree) to streamline the investigation process for various cancellation scenarios.
• Regularly communicate findings and corrective actions to senior management through presentations (primarily PowerPoint).
• Provide system support and troubleshooting assistance to various warehouse functions and interfaces.

Qualifications: 

• Education: High School diploma or GED equivalent.
• Experience: 1-3 years of experience in a warehouse/manufacturing environment. Experience with Warehouse Management Systems (WMS), specifically inventory control and slotting. Experience with Manhattan WMS is a plus.
• Skills: Proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Excel
• Preferred Skills: Experience with system synchronization, algorithmic thinking, and root cause analysis methodologies.

Competencies: 

• Takes 100% responsibility and ownership.
• Eager to learn new operations and technologies.
• Committed to teamwork, collaboration, and developing others.
• Possesses a positive attitude and receptive to new ideas.
• Thrives in a dynamic environment and can effectively multitask.
• Strong communication skills, following the Who, What, When, Where, Why, and How model.
• Proactive in conflict resolution and committed to team decisions.

What’s In It For You:  

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 
• Employee Resource Groups (Think Tanks and Innovation Squads) 
• Access to Mental Health & Wellness Programs  

To learn more about L’Oréal’s commitment to sustainability, please click HERE   
  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!   

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.  

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.   

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.