Monmouth Junction, NJ, New Jersey
Full - Time

L'Oréal USA
LUXE Supply Chain
Supply Chain Analyst – Deductions

Job Title:  Deductions Analyst

Function: Supply Chain

Division: LUXE

Location: South Brunswick


This powerful role drives changes and improvements to the supply chain by managing deduction resolutions.  Facilitate these changes by working with appropriate internal and external business partners. Work to streamline internal deduction processes.   Understanding when issues need to be escalated and provide appropriate summarized information to suggest/enable decisions.  

This Specialist would be responsible for the following:
 - Understanding and escalating the lack of response from customer/field sales to enable resolution of deductions

- Collaborating with the returns department and retailers to improve standardization of returns processing
 -Leading returns process reviews and supply chain discussions
 - Process improvement suggestions related to returns deduction processing


Day-to-day responsibilities

  • Research returns deductions including returned product disputes. Determine root cause and appropriate actions for resolution
  • Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions to drive improvements and results
  • Improve the RGA and DIF (destroyed in field) end-to-end supply chain processes
  • Prepare monthly reports for Management, maintaining the A/R system by offsetting approved charge-backs and preparing adjustments for valid deductions
  • Prepare professional quality emails and spreadsheets for communicating with key customers and Sales on the status of open deductions, including requests for repayment of invalid deductions
  • Lead projects to improve the efficiency of deductions processing and increase standardization amongst accounts
  • Represent supply chain at variety of divisional meetings and collaborate with internal and external partners of the supply chain
  • Communicate effectively with key account directors,  sales AVPs, finance directors and AVPs to resolve open deductions and ensure they are accrued on the P/L according to the budgets and negotiated contracts
  • Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R
  • Collaborate with cash application to improve deduction coding and application
  • Collaborate with Returns to resolve discrepancies and increase standardization of returns processing
  • Negotiate with retailers to resolve open deductions on the A/R







Education, Experience and Skills

  • College degree required
  • Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
  • Proficient skills in Excel, Word and Outlook
  • Excellent analytical skills
  • Negotiation skills
  • Strong attention to detail
  • Excellent communication, interpersonal and organizational skills
  • Ability to handle multiple projects simultaneously with strong attention to detail
  • Enthusiasm to work in a fast paced, team oriented environment
  • Flexibility to work occasional extended hours as required
  • Ability to present data collected and analyzed to upper management
  • Dependable and reliable self-starter
  • Ability to handle multiple projects simultaneously with strong attention to detail
  • Ability to seek effective and efficient ways to achieve results
  • Ability to build and maintain positive relationships with internal and external customers
  • Ability to influence internal and external stakeholders
  • Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Specific Designations, Certifications or Licenses

  • SAP experience is desired but not required
  • LSS experience/certification is desired but not required
  • Business Process Improvement experience is desired but not required



  • ability to analyse large data sets and conduct root cause investigations
  • functional (transactional) knowledge
  • calculated decision making abilities
  • analyse current processes to identify opportunities for improvement

Interacts effectively

  • listen and communicates well
  • ability to influence internal and external stakeholders

Displays sensitivity to the L’Oreal Métier and demonstrates excellence

  • focuses on completing work accurately and with high quality
  • sets high standards of performance for self and others

Achieves results

  • pursues objectives with drive
  • stays proactive
  • acts with integrity

Manages complexity and demonstrates entrepreneurship

  • reasons from multiple perspectives
  • makes decisions independently
  • takes initiative
  • multi-tasking

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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