KEY RESPONSIBILITIES

-    Customer management: Partner and maintain great relationship with customer as strategic partner for growth with L’Oreal

• Lead JBP/T2T process by initiating channels/customers priorities inline with Brand’s focus, well collaborate with internal & external cross functions to gain alignment for JBP/T2T agenda.
• Deliver deals closing with customer, negotiate contracts, payments terms, responsible for receivables and revenue consolidations for financial reports
• Ensure categories & brands ranking in that customer & key events

-    Drive key customer and categories growth target, including but not limited to: categories growth management, assortment, perfect store online & offline, campaign & BAU, demand planning joint-forecast, fulfillment & delivery, etc.

• Identify growth opportunities in that customer per categories & translate into monthly business plan
• Work closely with customer & internal teams for monthly master business activities plan & ensure perfect execution
• Work closely with customer to deliver joint-forecast demand planning & goods inbound perfect execution; work closely with internal teams to ensure joint-forecast is well-captured & delivered
• Manage full P&L of the account, with high responsibility for profitable growth while manage account competitive growth
• Collaborate with internal teams to ensure end-to-end fulfillment & delivery to customer

-    Manage operation excellence in online platform of customer

• Ensure perfect store online targets
• Identify opportunities to grow sales via onsite visibilities & onsite activities engagement
• Ensure product content, promotion framework & visualization are deployed following categories’ jobs-to-be-done

-    Manage operation excellence & operation teams in offline stores

• Ensure perfect store offline targets
• Collaborate with operation teams to ensure delivering Perfect store execution

KEY REQUIREMENTS

•    Very strong knowledge of FMCG industry, Health & Beauty, Modern Trade, O2O/Omni

•    Online working experience is an advantage 

•    Very strong customer management & development skill; customer relationship building skill

•    Very strong negotiation skill and selling skill

•    Self-motivated, interpersonal skill, bias for action, data driven & data analytical skill, result oriented

•    Strategic thinking and problem-solving ability with entrepreneur mindset, strong ownership & leadership

•    Skilled in multi-tasking, delivering under tight timelines, adapting quickly to change 

•    Planning and organization skills

•    Able to work under pressure

KEY EXPERIENCES

•    Min 3+ years working experience in: sales, trade marketing, business development, account management; Online industry, eCommerce, FMCG/ Health & Beauty O2O Channel

•    Other relevant experiences in eCommerce, FMCG & Health & Beauty chain is a strong plus

•    Not preferred but could be extended to any sales experience if the candidate demonstrate high willingness to work in this Health & Beauty O2O channel and exhibit great customer relationship & management experience, strategic and commercial skills/experience