A Transformative Journey in Luxury Beauty Retail & Education

We are seeking a dynamic and results-oriented Retail Experience Director, part of the L'Oréal Luxe Leadership Team and Iberian CMOO structure to lead our local team through a period of growth and transformation. This unique opportunity offers unparalleled experience of working with prestigious luxury beauty brands and being part of the leadership team of the L’Oréal Luxe in Portugal and part of LL CMO Team.   

Your mission will include:

•Accelerate Sell-Out Growth: Develop and implement innovative sell-out strategies that drive the Sell Out of our amazing Beauty Advisors, both in ECI and Perfumeries. You will analyze key performance indicators (KPIs) to track progress, identify opportunities, and optimize performance and allocation;  

•Guarantee Retail Excellence: Oversee and optimize all aspects of retail operations, including and exceptional level of in-store service, merchandising excellence and a strong partnership with the retailer’s retail teams. 

•Empower Through Education: Guarantee our role as top education partner of our retailers, coordinating local training operation to reach our coverage goals and local relevancy. 

•Drive Cross-Functional Collaboration: Collaborate closely with the leaderships team across all functional areas, within Portugal and CMOO teams in the cluster. 

The Ideal Candidate:

We are seeking a highly motivated leader with a proven track record of driving results and promoting cooperation within different areas of the organization. A leader with strong communication and interpersonal skills, a strategic mindset, and the ability to thrive in a fast-paced environment with multiple stakeholders.

Key Qualifications:

•Excellent leadership, communication, and influencing skills;

•Strong analytical skills and a data-driven approach to problem-solving;

•Ability to work effectively with senior leadership and cross-functional teams;

•Strong customer experience management;

•Understanding of retail operations, training and development;

L’Oréal is committed to building a diverse environment, and is proud to offer equal opportunities for all candidates. L’Oréal is against discrimination against discrimination to any employee or applicant to a position based on race, color, religion, sexual orientation, sexual identity, freedom of speech, place of birth, functional diversity or any other freedom protected by the law.