Unleash Your Potential at L'Oréal's Beauty Tech!
Who Are We?
For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world.
For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.
Today, L’Oréal includes more than 2,000 tech professionals and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.
Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.
A Day in the Life of a Product Owner/Senior Business Analyst – Retail Clientele & Mobile UX (iOS)!
We are seeking a highly accomplished, results-driven Senior Business Analyst / Product Owner to lead the development, scaling, and continuous evolution of our custom, in-store Retail Clienteling and Consumer Engagement iOS application deployed on iPads. In this role, you will work with cross-functional teams including retail business operations, and technical engineering and other O+O or IT teams.
You will act as the key custodian of the mobile product roadmap, translating customer experience (CX) and sales enablement strategies into rich, intuitive iPad features. The ideal candidate has a strong background in native iOS/iPadOS product delivery, a passion for high-touch boutique retail experiences, and a proven track record of managing complex integrations across CRM, Loyalty, POS, inventory, and marketing automation systems.
In this role, You will..
Be responsible for the following:
1. Mobile Product & Backlog Management (iOS/iPadOS)
- Work alongside Program manager to define and execute the product roadmap for the clienteling app to elevate the in-store consumer journey (e.g., assisted selling, digital VIP rooms, customer profiling, and virtual cataloging).
- Author detailed epics, user stories, and acceptance criteria optimized for touch-first, mobile-first user interfaces (iPadOS).
- Prioritize the product backlog to balance beauty advisor efficiency with high-impact customer-facing features.
- Lead agile ceremonies (sprint planning, backlog grooming, PI planning) for cross-functional mobile development teams.
2. Retail-Focused UX, CX & Mobile Usability
- Embed UI/UX thinking to design intuitive, high-touch mobile journeys that allow beauty advisor to engage consumers without being distracted by the screen.
- Translate complex back-office data (such as omni-channel purchase history, real-time localized stock, and loyalty tiers) into clean, visual, and easily digestible iPad interfaces.
- Conduct online meetings and gather qualitative feedback from retail stakeholders to identify friction points and continuously optimize app ergonomics.
- Leverage product analytics (e.g., Google Analytics, SQL queries) to monitor active session times, feature adoption, and task completion rates to drive UX enhancements.
3. Complex Integration & Retail Data Architecture
- Elicit requirements for integrating the mobile app with core enterprise systems, including:
- Customer Relation Management (CRM): Guest book management, loyalty programs, and personalized outreach logs.
- Point of Sale (POS) & Omni-Channel Systems: Transaction history, unified carts, and "Buy Online, Pick Up In-Store" (BOPIS) flows.
- Product Information & Inventory (PIM / ERP): Real-time stock lookups, cross-store availability, and rich media catalogs.
- Marketing Automation: Custom push notifications and direct messaging tools (WhatsApp, SMS, Email).
- Define data requirements for offline synchronization, ensuring the iPad tool remains highly performant and secure even with intermittent in-store Wi-Fi connectivity.
4. Release, Quality, and Compliance Management
- Design and coordinate User Acceptance Testing (UAT) in simulated in-store lab environments. Lead issue triage and defect resolution.
- Manage compliance requirements unique to clienteling apps, including consumer data privacy (e.g., GDPR, local privacy laws) and secure handling of customer contact lists.
- Coordinate with IT and infrastructure teams to ensure smooth application deployments via Enterprise Mobile Device Management (MDM) platforms.
What are we looking for?
Professional Experience & Domain Knowledge
- Years of Experience: at least 10 years of experience in product ownership and business analysis roles within agile environments.
- Domain Expertise: Deep, demonstrated experience in Retail, Luxury Goods, CRM, E-Commerce, Consumer Electronics, or Hospitality, with a strong focus on CRM, loyalty programs, or clienteling.
- Mobile Product Delivery: Proven experience launching and managing native iOS / iPadOS applications in an enterprise environment.
- Agile Expertise: Comprehensive understanding of Scrum, Kanban, or Scaled Agile Framework (SAFe).
- Technical Knowledge: Strong understanding in iOS frontend, backend technologies are preferred. Engineering background is a plus
Education & Certifications
- Education:
- Bachelor’s degree in Computer Science, Business Administration, or related technical/creative field.
- Master’s degree (MBA / PGDM) focusing on Business Analytics, Strategy, or Consumer Marketing is highly valued.
- Certifications (Desirable):
- Certified Scrum Product Owner (CSPO).
- Business Analysis, Agile, or Mobile UX Design certifications.
Technical & Tool Competency
- Prototyping & UX Tools: High proficiency in Figma, Axure RP, Adobe XD, or Miro (with a strong eye for mobile/iPad UI ergonomics).
- Documentation & Agile Tools: Advanced experience with Jira, Confluence, Azure DevOps, and Wiki pages.
- BI & SQL Analytics: Experience utilizing SQL, Tableau, Power-BI, Looker, or Google Analytics to extract and interpret mobile application telemetry and user behavior.
- Technical Landscape: Familiarity with native iOS paradigms, API-driven architectures (REST/GraphQL), OAuth security protocols, and Mobile Device Management (MDM) solutions (e.g., Microsoft Intune, MobileIron).
Core Soft Skills
- Consumer-Centric Mindset: Passionate about creating seamless physical-meets-digital retail experiences.
- Logical reasoning and problem-solving skills: Be able to evaluate a problem statement, assess business impact and come up with logical solutions
- Stakeholder Management: Strong ability to align expectations across diverse teams, including retail directors, store managers, marketing specialists, and software developers.
- Adaptability: Comfort working in fast-paced retail environments and modifying tech solutions to adapt to real-time store behaviors.
What’s In It for You?
- Working with cutting edge Technology, empowering employees with new age learning, global exposure, and opportunities to build future-ready careers.
- A flexible and modern workplace, enabling teams to perform at their best through a smart hybrid model that supports balance and autonomy. A 3 Day in Office, 2 Day Work from Home setup.
- Employee support at every life stage, with inclusive and progressive parental policies that help individuals and families thrive.
- Holistic wellbeing offerings - personalized health benefits and strong mental wellness support to ensure employees feel their best.
- Reward and Recognition opportunities, long-term incentives, and opportunities to share in L’Oréal’s collective success.
- L'Oreal is an Equal Opportunity Employer and takes pride in a diverse environment
Good to know: The Recruitment Process
- Interview with HR
- Technical Interview
- Interview with the hiring manager
We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.