For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team! 

As a Senior Scrum Master, you play a critical role within L'Oréal AMER IT's OMS Product Team, as servant leader and assist the development teams to communicate, track progress, eliminate impediments and continue to mature and progress as agile teams. You will also work closely with cross functional technical teams, product owners, business stake holders and third parties. You will keep the team focused on delivering what has been planned during the sprint, unblocking issues, and driving velocity improvement. You will also facilitate iteration (sprint) planning and grooming, lead work within individual sprints. 

What you will do: 

• Ensure all aspects of project/product delivery is scoped, planned, tracked, and managed to completion
• Lead collaborative discussion, decision making, and problem solving 
• Implement Agile processes (Scrum) and procedures and ensure teams are working in the scrum/sprint model effectively
• Coordinate and encourage participation from all team members in scrum ceremonies (Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Retrospective)
• Proactively eliminate barriers, coach team members on best practices and facilitate scrum ceremonies
• Provide facilitation and communication for the development teams
• Act as a servant leader, coach and mentor in agile mindset and methodologies
• Identify and distribute key metrics and KPIs for process improvements (CFD, Burndown/up, Velocity, Story Points, Defects) and implement incremental process improvements as teams mature
  

What we are looking for:  

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of IT experience with 3+ years of experience in a Scrum Master/Agile Coach role
• Scrum Certifications is desired with proven experience utilizing agile mindset 
• Strong written and verbal communication skills
• Strong analytical skills, work ethic, problem solving ability and over-all positive attitude
• Ability to work with global and local teams navigating complex technical landscape
• Ability to step into any situation and lead the customer and 3rd party partners to the best solution based on needs and best practices
• Knowledge of order management, payment process, fulfillment, and other eCommerce downstream systems
• Proven experience leading and managing multiple scrum teams simultaneously.
• Expert proficiency in Agile tools (Confluence, ServiceNow).
• Experience working with Order Management Systems (OMS) is a plus.
• Experience in a retail or e-commerce environment is a plus.

• Understanding of technology platforms and integration technologies.

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.