As a National Education Manager for Helena Rubinstein, you’ll be the face of our brand, supporting its launch and development and inspiring and empowering our network of luxury beauty professionals to deliver exceptional experiences to their clients. Reporting to the Business Unit Brand Director, you’ll play a pivotal role in driving the success of the Business Unit across Victoria and beyond, with opportunities to travel nationally to deliver training programs.
Helena Rubinstein is a skincare brand of avant-garde luxury. At the meeting point of cutting-edge science and personalised service, its rich heritage is matched by its commitment to innovation.
ABOUT THE JOB
- Delivering Training & Education: Provide in-depth training and education to Helena Rubinstein beauty professionals on our luxury brand products and services, both face-to-face and online.
- Facilitating Service Academy Programs (SRA): Lead & execute in class learning/group activities to boost way of learning Academy programs, ensuring participants leave inspired and equipped with expert knowledge.
- Training facialists on how to use Beauty Tech: Maintain knowledge of our Beauty Tech and training facialists on how we run our services.
- Collaborating with Business Partners: Work closely with a Helena Rubinstein Business Partner to drive consumer connection and promote sales through service excellence within the beauty network.
- Coaching: Actively collaborate with the REM team by analysing and creating coaching plans to be executed through the CM driven by the REMs and led by Education. Lead by example facilitating in store and cabin coaching.
- Present at and host events to support the launch and development of Helena Rubinstein.
- Promoting Education Programs: Actively assess skills and development needs of Beauty Professionals based on CXE, NPS, BT & sales results to create/ adjust and integrate targeted learning content. Assign and sell Helena Rubinstein education programs and seminars to retail and loyalize the Beauty Advisors community with inspiring content
- Clienteling: monitor teams on needs & relationships with customers to build strong acquisition of clients through personalised outreach.
- One Retail eLearning and Social BA Community: Actively engage the Helena Rubinstein BA Community through Social posts, inspiring, recognising and or updating news including upcoming training events.
- Collaborate with the Education & BA Community Executive driving specified eLearning completion and social chat engagement across the BA Community team.
ABOUT YOU
- Previous technical experience in luxury beauty products (preferably skincare)
- Ideally, you will previous experience in facial cabins in luxury skincare.
- A results-driven attitude and a passion for educating and coaching.
- An entrepreneurial spirit and proven experience in creating innovative education programs.
- Excellent written and verbal communication skills to engage and inspire.
- A vibrant and engaging personality with a strong drive to succeed.
- Strong attention to detail to ensure flawless execution of education programs.
- Display business acumen in understanding and delivering business KPIs and results and create learning plans accordingly.
- Previous experience within retail is highly desirable
- A current and valid Australian driver’s license.
- Flexibility to travel across Victoria and nationally as required.
ABOUT THE PERKS
- Profit share, Life Insurance, and Income Protection to support your financial well-being.
- Corporate & Staff Discounts and an annual product allowance to enjoy our brands.
- Health and Wellbeing Programs various events throughout the year.
- Learning weeks to continuously grow and develop your skills.
ABOUT THE DIVISION
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND
The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [email protected] to speak with our Talent Acquisition representative.
We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).
L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.