Job Title: Manager, BEST Finance Delivery Excellence
Division: BEST Finance
Location: Tampa, FL
Reports To: AVP, Delivery Excellence
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.
What You Will Learn:
We are the finance team at the L’Oreal Shared Services (BEST) located in Tampa, FL. We lead the completion of all the critical finance transactions. We ensure the compliance of our methods and processes, and develop the reports that are used to share our results globally. We are always aiming to reach even greater heights in terms of accuracy and timing and are looking for exceptional finance professionals like you. Opportunity: Come join our dynamic team! We are currently actively looking for a: Manager Delivery Excellence.
Job Summary
This position, reporting to the AVP – Delivery Excellence, is pivotal for fostering continuous improvement and operational excellence within the BEST organization. Key responsibilities include:
- Driving Process Innovation: Analyze differences, propose, initiate, and lead end-to-end process improvement projects, including defining, supervising, and executing roll-out plans.
- Training & Capability Building: Organize and lead targeted training sessions for Finance and/or Treasury teams on new processes and improvements.
- Strategic IT Partnership: Manage and foster the relationship and communication with the IT department for aligned initiatives.
- Cross-Functional Project Leadership: Liaise effectively with Group and Division project teams across BEST streams, overseeing the implementation of group-wide projects and managing the impacts of local projects within BEST.
- Documentation & Governance: Maintain and update all Standard Operating Procedures (SOPs), BEST documentation, and Service Level Agreements (SLAs).
Key Responsibilities
Business Process improvement
This role is dedicated to enhancing operational efficiency and driving strategic projects within BEST Finance, encompassing:
- Process Optimization & Project Leadership: Actively lead and drive continuous improvement initiatives, defining project plans with managers, developing action plans for AVP-DeX review, and ensuring seamless project implementation follow-up.
- Resource & Financial Management: Oversee project budget allocation and collaborate with leadership to estimate and manage workload impacts on finance teams.
- Stakeholder & Communication Management: Prepare and lead project status meetings and committees, manage internal project communications, and cultivate strategic relationships with the IT department (planning, resources, budget, communication).
- Quality Assurance & Compliance: Lead User Acceptance Testing (UAT) phases and ensure strict adherence to appropriate accounting/financial standards throughout all project implementations.
- Documentation & Governance: Develop and update Standard Operating Procedures (SOPs) for Director-DeX validation.
- External Collaboration: Liaise with external consultants as needed for project implementation support within BEST.
KPIs management
- Collaborate with managers to monitor Group KPIs and propose strategic action plans.
- Generate and analyze BEST-specific KPIs, partnering with managers to define and refine performance initiatives.
- Interpret key metrics, provide performance explanations, and actively drive outcomes for assigned projects.
- Conduct ad-hoc analyses to deliver critical insights on specific project challenges and opportunities.
IT management
- Supervise the proper functioning of BEST IT systems and the master databases maintenance
- Supervise any BEST IT related issue and coordinate with the Group IT Department for resolution
- Supervise IT needs and IT initiatives provided by SSC operations and coordinate, with the Group IT Department, solution prioritization and implementation (business needs, testing)
Qualifications
- BA / BS degree required, preferably in Finance or Accounting
- 6+ Years of experience supporting Business Improvement Initiatives and Project Management
- Working knowledge of Finance and Accounting Policies and Procedures preferred with the ability to quickly assimilate specific finance policy knowledge
- Knowledge of sound internal control principles and demonstrated ability to provide solutions to control issues
- Proficiency in
- Finance & Accounting (required)
- IT
- Project Management
- Managerial experience
- Ability to work both individually, and within a team environment, build strong relationships and maintain rapport with cross-functional business units, Internal Control teams and with external consultants
- Experience in shared service center desirable
- Experience in a multinational company desirable
- Experience with process improvement methodologies (incl. process design, lean, 6 sigma)
- Good knowledge of accounting rules, standards and regulations
- Respects deadlines and manages priorities
- Effective communication – comfortable in presenting and explaining results to several counterparts (CFOs, Chief accountant)
- Ability to manipulate a large amount of data
- Must possess strong analytical and problem-solving skills; business acumen; leadership skills; oral and written communication skills; and excellent interpersonal skills
- Ability to thrive in a dynamic, collaborative and fast-paced work environment
- Consumer products company background preferred
- Travel to New Jersey and Montreal, Canada is required (Approx. 5%)
Essential Skills
Systems
- Strong Knowledge of ERP (SAP)
- Project Management tools & methodology
- Process Improvement methodologies
- Solutions & Technology knowledge (Automation, PowerBI, Readsoft)
- Change Management
- Microsoft Office 365 (Mastering)
Management
- Team management experience is mandatory
- Teamwork and knowledge sharing
- Ability to perform appropriate controls
- Ability to communicate (coach teams, mentor and guide)
- Service Management experience is appreciated
- Ability to work in groups and delegate tasks
- Ability to multi-task
- Ability to enforce compliance on processes and accounting rules
- Change management experience / Growth mindset
What’s In It For You:
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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