Επιστροφή
Σύμβαση αορίστου
Seoul
Seoul
Digital Marketing
Full - Time
22-Dec-2025

Calling all innovators, disruptors, and dreamers!  

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together! 

Job Title: CRM Specialist – Yves Saint Laurent Beauty- Luxe Division


WHO WE ARE:

In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

A DAY IN THE LIFE:

Design customer journey of brand and execute different program to acquire and retain customer to brand through strong membership strategy. The scope includes planning membership program, initiate loyalty program and execution, reporting customer trend with analysis. 

 

CRM campaign & customer lifecycle Management

  • Develop the CRM and Lifecycle management strategy with the key objectives to increase member engagement, satisfaction, retention, and growth CRM database
  • Strategize/plan brand loyalty framework with in-depth customer analysis (Size/CLTV/Program Maximization)
  • Initiate CRM program to leverage new/existing customer to retain in the brand and reinforce omni customer through MBB (Both on & offline)
  • Based on marketing campaign, manage healthy customer KPI with managing communication with optimize customer touch 
  • Build strong loyalty and grab the consumer through exclusive brand experience with strong engagement program.
  • Strategically plan CRM and Lifecycle communication by channels 
  • Create, analysis and share CRM regular report (Weekly / Monthly / Quarterly) to ensure all the activities are met for required KPIs
  • Closely cooperate with Brand Comms and Sales to implement CRM activities as according to the CRM calendar. 

 

Others

  • Implement & upgrade latest CRM mar-tech through cross-functional collaboration
  • Work effectively with other departments (Supply chain, retail, communications, and merchandizing, corporate team) to achieve marketing objective.  
  • Good understand of channel dynamics (Dept. store, Boutique, opensell, e-Retail, eD2C owned mall, NAVER shopping, and KAKAO gift shop)


WHO YOU ARE:

  • Education : University graduate
  • Year of Experience : +2-4 years
  • Experience:
    • More than 2 years of CRM experience in FMCG or Trade MKT experience
    • Experience in the luxe cosmetic industry is preferred.
  • Language: Fluent in both Korean and English
  • Other Skills: Proficient with Excel and PPT are must, SAP is a plus



WE ARE ENGAGED & COMMITTED:

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.

We are proud to be an equal opportunity employer.

(*Please attach your updated Eng. resume when you apply.)



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