For more than a century,
L’Oréal has devoted its energy, innovation, and scientific excellence solely to
one business: Beauty. Our goal is to offer every person around the world the
best of beauty in terms of quality,
efficacy, safety, sincerity and responsibility to satisfy all beauty needs and
desires in their infinite diversity.
At L'Oréal, our IT teams
design and build solutions to ensure high performance for all our business
sectors by imagining new ways of doing things, from designing websites to
building algorithms and predicting new trends. They can be found leading
teams towards a more connected and digitalized future in IT retail, e-commerce,
CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at
L'Oréal IT because things change at the speed of light! Come join our dynamic
team!
About the role:
As a Cloud Service Delivery, you will
oversee the delivery of cloud services to our internal clients in Americas
zone. Your role is to ensure that the cloud solutions provided are meeting the
service level agreements and are delivered on time and within budget.
This role requires strong
communication and leadership skills, as well as technical knowledge of cloud
computing platforms and services. It's important to possess a solid
understanding of cloud security, network architecture, and virtualization
technologies.
Your key responsibilities include work
with the delivery teams and Managed Service Providers, monitoring service
performance, and coordinating with internal clients to identify any issues and
resolve them promptly. You will also work closely with other departments to
ensure that cloud services are integrated effectively into the overall IT
infrastructure.
Key Responsibilities: · Oversee
and manage the delivery of cloud services to clients.
· Communicate
with clients regarding service updates, issues, and resolutions.
· Provide
and coordinate technical support and guidance to clients and team members.
· Monitor
and analyze service metrics to identify areas for improvement.
· Ensure
service level agreements (SLAs) are met and maintained.
· Collaborate
with cross-functional teams to resolve service-related issues.
· Develop
and implement processes and procedures to improve service delivery.
· Manage
and prioritize multiple service requests and projects simultaneously.
· Maintain
knowledge of industry trends and emerging technologies in cloud services.
· Ensure
Managed Service Providers maintain focus on quality and continuous delivery.
· Lead
the process and outcomes for resolving issues.
· Demonstrate
appropriate judgment when utilizing internal business resources to solve client
needs.
· Follow
quality service standards and comply with procedures, rules, and security
regulations.
· Track
and escalate impediments, manage risks and dependencies.
What we are looking for : · Bachelor’s degree in computer science or related.
· Experience
working with cloud-based technology, managing IT projects or teams, and
implementing service delivery best practices.
· Have
excellent communication skills, organization skills, and problem-solving
skills.
· Prior
consulting experience.
· Strict
attention to detail and collaboration capabilities.
· Demonstrated
time management and prioritization skills with an eye for continuous
improvement.
· Confidently
makes decisions.
· Has
an eye for closure and renewal needs and methodologies.
· Resource
planning and strong teamwork skills.
· Strong
Knowledge in ITIL Disciplines (Requirements, incidents, changes, problems,
services, etc.).
· Ability
to manage conflicts.
· Operational
Ability in a Diverse, Large-scale Environments.
· More
than 4 years of experience in IT industry
Don’t meet every single
requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity
Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.