Key Responsibilities

Requirements Gathering & Analysis

•    Collaborate with business stakeholders to elicit, document, and analyze business requirements for IT projects and initiatives

•    Conduct workshops, interviews, and focus groups to understand current processes and future needs

•    Create detailed functional specifications, user stories, and acceptance criteria

•    Translate business requirements into clear technical specifications for development teams

Process Improvement

•    Analyze existing business processes and workflows to identify inefficiencies and areas for optimization

•    Recommend technology solutions and process improvements that align with business strategy

•    Document current state (AS-IS) and future state (TO-BE) processes using appropriate modeling techniques

•    Develop business cases and ROI analyses for proposed solutions

Stakeholder Management

•    Act as the primary liaison between business units and IT teams

•    Facilitate communication and manage expectations across diverse stakeholder groups

•    Present findings, recommendations, and project updates to leadership and stakeholders

•    Build strong relationships with business partners to understand their strategic objectives

Solution Design & Implementation

•    Collaborate with technical teams to design solutions that meet business requirements

•    Participate in solution architecture discussions and provide business perspective

•    Support User Acceptance Testing (UAT) by developing test scenarios and validating results

•    Ensure solutions are delivered on time, within scope, and meet quality standards

Data Analysis & Reporting

•    Analyze data to identify trends, patterns, and insights that inform business decisions

•    Create dashboards, reports, and visualizations to communicate findings effectively

•    Monitor key performance indicators (KPIs) and metrics to measure solution effectiveness

•    Provide analytical support for strategic initiatives and decision-making

Documentation & Knowledge Management

•    Maintain comprehensive documentation including requirements, process flows, and system specifications

•    Create user guides, training materials, and knowledge base articles

•    Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders

•    Contribute to the continuous improvement of BA practices and methodologies

Required Qualifications

Education & Experience

•    Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field

•    8-10 years of experience as a Business Analyst, preferably in an FMCG environment

•    Proven track record of successfully delivering IT projects from requirements through implementation

Technical Skills

•    Strong understanding of software development lifecycle (SDLC) and agile methodologies (Scrum, Kanban)

•    Proficiency in business analysis tools and techniques (process modeling, use cases, user stories)

•    Experience with requirements management tools (e.g., Jira, Azure DevOps, Confluence)

Professional Skills

•    Excellent analytical and problem-solving abilities

•    Proactively manage and collaborate with key stakeholders

•    Strong written and verbal communication skills

•    Ability to translate complex technical concepts for non-technical audiences

•    Exceptional attention to detail and organizational skills

•    Proven ability to manage multiple priorities and projects simultaneously

Preferred Qualifications

•    Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or similar

•    Experience in Agile/Scrum environments with certification (CSM, CSPO)

•    Knowledge of enterprise systems (SAP, SFCC,etc.)

•    Exposure to emerging technologies (AI, automation, cloud solutions)

•    Experience in the beauty, retail, or consumer goods industry

Key Competencies

•    Analytical Thinking: Ability to break down complex problems and identify innovative solutions

•    Stakeholder Management: Skilled at building relationships and managing diverse stakeholder expectations

•    Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities

•    Collaboration: Team player who works effectively across organizational boundaries

•    Business Acumen: Understanding of business strategy and how technology enables business objectives

•    Continuous Learning: Commitment to staying current with industry trends and best practices