Head of E-Commerce & Selective Retail

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

As the Head of E-Commerce & Selective Retail for the Professional Products Division in Warsaw, you will be the architect of our omnichannel commerce future. Reporting to the Sales Omnichannel Director, you will lead the development and execution of our sales strategy across digital and selective physical touchpoints, ensuring a seamless, premium consumer journey. You will be responsible for the full P&L, driving our business to new heights by blending the precision of e-commerce with the immersive experience of high-end retail.

In this role, you will:

• Drive the Omnichannel Strategy: Develop and execute a comprehensive strategy for e-commerce and selective retail to achieve sales targets. You will ensure that the digital shelf and physical points of sale work in harmony to elevate the brand's prestige and accessibility.
• Architect the E-Commerce Ecosystem: Build and scale a transformative approach to online sales across a fragmented market landscape. You will be responsible for defining tailored value propositions and commercial frameworks for:
  • Marketplaces: Managing brand equity and price consistency while leveraging platform-specific tools for visibility
  • Pure Players: Driving high-velocity growth through advanced data integration and supply chain excellence.
  • E-Retailers: Partnering with traditional retailers to accelerate their digital transformation and maximize our "share of shelf" online
• Elevate Retail Experience: Oversee the Selective Retail channel as a primary destination for consumer experience. You will define how our brands come to life in physical spaces, ensuring that the service, storytelling, and environment reflect the professional DNA of our division.
• Lead Commercial Performance: Take full ownership of the P&L for both e-commerce and selective retail channels. You will set ambitious sales goals, manage budgets, and steer initiatives that maximize growth, profitability, and market share.
• Master International Negotiations: Lead high-stakes commercial and business negotiations with major international players and key retailers. You will build long-term, strategic partnerships that secure our competitive advantage and drive mutual growth.
• Optimize the Journey: Manage assortment, pricing, and promotional strategies across all platforms. You will oversee platform performance and retail execution to ensure a best-in-class customer journey, from the first click to the final in-store interaction.
• Build & Convert: Lead the creation of conversion-focused content and leverage digital media, including retail media, to build brand equity and drive high-quality traffic across all channels.

We Are Looking For You are a strategic, visionary leader with a proven track record of driving growth in both digital and premium retail environments. You thrive in dynamic, fast-paced ecosystems and possess the agility to connect e-commerce initiatives with brick-and-mortar excellence. You are a master negotiator, a data-driven decision-maker, and a future-oriented professional. We see this role as a key stepping stone to becoming a future Omnichannel Commercial Director.

We believe you're a great match if you possess:

• Strategic & Visionary Mindset: Ability to build and execute long-term, complex plans that integrate digital and physical retail.
• Dual Expertise (E-comm & Retail): Deep knowledge of e-commerce platforms and data analytics, combined with a strong understanding of how to build premium consumer experiences in a selective retail environment.
• International Negotiation Prowess: Proven experience in conducting complex business negotiations with international partners and large-scale retailers.
• Strong Business Acumen: Mastery of P&L management, budget optimization, and commercial KPIs.
• Inspirational Leadership: Exceptional ability to lead, motivate, and inspire a diverse and dynamic team. You are a leader who fosters a culture of excellence, agility, and collaboration, guiding your team through transformation with a clear and compelling vision.
• Collaborative Excellence: Superior communication skills to work effectively with cross-functional partners and global stakeholders.

What’s In It For You

• Unlimited Growth: A place for you to leave your comfort zone and grow beyond your potential – we encourage risk-taking and innovation!
• Impact from Day 1: Real responsibility and the autonomy to shape the future of the Professional Products Division.
• Inclusive Culture: An environment where diversity is celebrated, and everyone – regardless of background, identity, or ability – can thrive and speak up.
• Purpose-Driven Work: Contribute to something bigger! Our brands are committed to societal and environmental causes that make a concrete difference in the world.

Who We Are L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

At L'Oréal Professional Products Division, we have more than 115 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are as you are. We are the cutting edge.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.