Group Account Manager E-commerce / Head of E-commerce BNL (CPD Division)
Join us to create the beauty that moves the world!
As a global leader and Beauty-Tech pioneer, we are looking for passionate talents who want to actively shape our success story. In a constantly changing world, we identify the latest trends, act data-driven, and develop innovations that merge beauty with technology.
Over 86,000 employees in over 150 markets commit themselves every day to turn our vision of a sustainable and forward-looking beauty industry into reality.
At L’Oréal, we live a culture of learning, personal development, and entrepreneurship. We offer our employees numerous opportunities to expand their skills, take responsibility, actively shape their careers, and thus have a positive impact. With our long history of innovation and our commitment to sustainability issues, we set standards for responsible entrepreneurship.
Are you ready to shape the beauty world of tomorrow? Then become part of our team.
The Role:
- Responsible for leading, defining and executing the holistic e-Commerce strategy across all L'Oréal CPD brands within the BNL region
- In charge of delivering KPI’s across all 1P and 3P online sales channels and platforms, ensuring a seamless and engaging customer journey and fostering a significant mindset shift towards digital-first engagement among internal teams, retail partners, and consumers. In close alignment with CDO, CPD Zone and multi-divisional teams
- Leading the division and her brands at high speed into new e-commerce territories which are of very strategic importance for the division future growth
- Overseeing the day-to-day operational excellence of our e-commerce retailers, such as turnover management, credit, budgeting and back office
- The role reports directly to the Commercial Director
Your Responsibilities
- E-commerce Strategy: Develop and execute the e-commerce vision for BNL into omnichannel strategies for the CPD Division.
- E-commerce Footprint: Expansion of the divisions’ footprint in E-commerce BNL landscape
- Digital Transformation: Drive innovation and operational change for a seamless customer journey across all digital touchpoints.
- Analytics & Optimization: Establish robust reporting for data-driven decisions and continuous improvement across all digital channels.
- Lead & Negotiate: Be in the lead of annual negotiations with e-commerce partner and deliver sustainable business results
- Best Practice Sharing: Engage with the global and regional e-commerce community to foster knowledge exchange and collaboration, ensuring L'Oréal CPD BNL remains at the forefront of digital excellence.
Your Profile
- Education: You hold a Master’s degree.
- Experience: You have 7-10 years of relevant professional experience in e-commerce or commercial roles.
- Languages: Fluency in Dutch and English is required; knowledge of French is considered a distinct advantage.
- Strategic Vision: You develop and implement a data-driven e-commerce strategy with measurable results, specifically tailored for the luxury beauty sector.
- Entrepreneurial Mindset: Constantly exploring and initiating new bold bets within the e-commerce context.
- Stakeholder Management: Excellent communication skills to align diverse stakeholders at all levels, including brand teams, retail partners, and global e-commerce functions.
- Leadership: Proven ability to motivate cross-functional teams towards common goals in a dynamic digital environment.
- Data Analysis: You make data-driven decisions to optimize performance and identify new opportunities in 1P and 3P models.
- Innovation Mindset: You continuously drive innovation and adapt agilely to new technologies and evolving consumer behaviors in the beauty landscape.
What do we offer?
When you start at L'Oréal, you get a great deal of responsibility from day one. To support your development, we offer a comprehensive introduction program and an individual training path. Training can be local or at our global headquarters in Paris—an enriching experience where you will meet international peers.
Furthermore, you will find with us:
- An Inspiring Environment: Work with ambitious colleagues in a culture where 'Agile' is the norm.
- Career Perspective: A healthy outlook with concrete development and growth opportunities.
- Competitive Package: A high-level salary (adjusted annually based on performance) and excellent secondary conditions.
- Extensive Benefits: Including a 13th month, profit sharing, discount on medical expenses, and a favorable pension scheme.
- Personal Perks: Significant discounts on L'Oréal products and access to various sporting company activities.
- Broad Horizons: The opportunity to work with many different people and functions, broadening your knowledge across a vast range of stakeholders.
Diversity & Inclusion
L’Oréal would like its personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, or disability.
“A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers, and it enables us to develop and market products that are relevant.” — Jean-Paul Agon, Chairman of L’Oréal
How to apply
Are you ready for this challenge and do you meet the criteria? Then apply quickly! We look forward to meeting you.