Digital E-commerce Operations Apprentice – Professional Product Division
Start Date - 27th April 2026
Location - Bury, Manchester
ROLE DESCRIPTION
As a Digital E-commerce Operations Apprentice, you will be reporting into the B2B E-Commerce Operations Manager and be responsible for the smooth running of promotions, pricing and customer information on L'Oréal Partner Shop for some of our brands. You will be highly organised, pro-active and detail oriented as you work closely with multiple teams to ensure the website is set up correctly for each business cycle in the UK and Ireland. With strong problem-solving skills, you will also be the point of contact for Customer Care, Commercial Support teams and Marketing with any issues related to order flows, product set up or promotion queries.
PRINCIPLE ACCOUNTABILITIES COULD INCLUDE:
Website Maintenance
- Review business cycle briefing documents for your brands to make sure the proposed promotion mechanics are feasible and share any challenges to address collectively.
- Create campaigns, promotions and coupons for your brands in the Business Manager system ensuring they will be visible to the correct customers and the call-out messaging on site is clear. Complete asset and content for promotional display.
- Create bundle products and enrich complimentary products with the correct information in the Business Manager when included as part of a promotion. Upload images relating to promo free bundles.
- Preview and test all changes made in the Business Manager so that we go live smoothly.
- Create and maintain customer allocations and PLV campaigns in the Business Manager system.
- Ensure all cycle promotions are disabled accordingly in line with the end of the cycle.
- Test strategic initiatives on LPS in-line with business priorities monthly.
- Ensure all manual order forms are updated accordingly for specific customers in SFCC.
- Set up BP allocations for specific brand.
SAP:
- Work closely with Supply Planning to ensure material determination is set up correctly on products and advise if incorrect pack set up.
- Maintain RRP site.
- Ensure advise Marketing and Pricing Team of any missing list prices in SAP.
- Ensure all customer master data is correct if issues arise from SAP incorrect data.
Other:
- Be the point of contact for the Commercial Support and Customer Care teams for queries relating to customer information, orders, promotions and pricing for your brands.
- Raise SNOW tickets for any issues identified on site and test proposed any fixes.
- Respond to any B2B Ecommerce Operations Emails within a timely manner.
- In-depth understanding of Salesforce Commerce Cloud.
- To influence and manage stakeholders from many levels of the organisation.
- To analyse and interpret data to create the optimal customer segmentation for promos and pricing on LPS.
ABOUT YOU
- Ability to manage complexity and be able to consider things from multiple perspectives.
- Ability to build strong networks with internal stakeholders.
- Strong communication skills with the ability to support and influence when required.
- Ability to think about better ways of working and make ideas a reality.
- Strong attention to detail skills
What we offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
In the Professional Products Division, our mission is to be the partner of choice for the professional hair industry. Inspiring stylists and creating desirability amongst consumers with meaningful brands. We’re the founding Division for the L’Oréal group, with a rich history over 110 years. The 6-brand portfolio includes the likes of L’Oréal Professionnel, Kérastase, Redken and Matrix and the division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair and beauty products.
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