CMO

Develop and execute data-driven CRM strategies for Luxe local brands to build lasting relationships with high-value consumers, driving customer engagement, fostering brand loyalty, and ultimately building brand equity and sustainable growth.

ROLES & RESPONSIBILITIES

CRM STRATEGY ORCHESTRATION

• Adapt global CRM strategy to the local market and oversee their execution, resulting in more effective campaigns tailored to the specific region.
• Maintain a clean CRM database, enrich database, execute targeted campaigns, analyze performance, and optimize based on data insights, leading to improved engagement and campaign effectiveness.
• Work with Multi Div, zones and global teams, share best practices, and stay updated on CRM trends to ensure the utilization of cutting-edge CRM practices and maintain consistent strategies across markets.

CRM CAMPAIGNS MANAGEMENT

• Create briefs, collaborate on creative, manage timelines, and budgets, resulting in impactful campaigns delivered on time and within budget.
• Ensure brand consistency across all channels and ensure adherence to all legal and regulatory requirements.
• Evaluate CRM Campaigns performance, provide feedback, and maintain partner relationships to foster continuous improvement and effective collaborations.

1P DATA ACQUISITION

• Grow the first-party customer database, ensuring data quality and compliance.
• Work with internal teams and external agencies to implement and optimize data capture across key touchpoints.
• Track performance and improve acquisition tactics based on insights and results.

You’re the perfect match if you have…

• First years of experience in CRM campaigns and media management.
• Experience in media house will be an advantage.  
• Knowledge of Consumer lifecycle management, CRM techniques.
• It will be an asset if you have understanding and practice in:

• • Consumer Lifetime value (CLV) analytics.
  • One to one consumer interaction;
  • Brand strategy intelligence;
  • Consumer insights leveraging;
  • Digital platform & tech ecosystem;
  • Full funnel consumer database activation;
  • Data Acquisition Touchpoint Management.

• Fluency in English and Polish.

We offer:

• Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader.
• Plenty of opportunities to grow - cross-divisionally and functionally.
• #Learningneverstops mindset: wide learning and e-learning package.
• Attractive benefits package including sports card, private health care, life insurance, pension package and internal boutique with a discount, product allocations.
• Modern and sustainable office in Warsaw city center.
• Community-engaged in Sports and CSR activities.
  

We are open for candidates with disabilities.

“ I agree to the processing my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw included in the CV, recruitment form and other application documents for the purpose and the scope necessary to carry out the recruitment process for the dedicated position*"

[ ] I agree to the processing of my personal data included in the CV, recruitment form and other application documents for the use in the future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw.

*- mandatory field

Information clause

The controller of  personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00-844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e-mail address: [email protected].

The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016, (hereinafter GDPR). Data processing to a wider extent than resulting from the provisions of labour law, for the purposes of the future recruitment processes will be carry out on the basis of the given consent with accordance with Article 6(1)(a) of the GDPR.

Your personal data will not be disclosed to other entities without your prior consent. Your personal data may be made available and at the request of entities authorized to do so under the law. The controller may, by means of a written contract, entrust to another entity the processing of your personal data to the extent and for the purpose necessary to perform the service. Your personal data will not be transferred to a third country/international organization.

Your personal data will be kept for a period of 2 years from the end of the recruitment process – in which case these data will be processed until the consent is withdrawn.

You have the right to access their data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal of the consent will not affect the lawfulness of the processing of your personal data that was made on the basis of your given consent before its withdrawal. A declaration of withdrawal of the consent to the processing of your personal data should be sent to the e-mail or postal address indicated above.

You have the right to lodge a complaint to the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

Provision of personal data is voluntary but necessary for the participation in recruitment process. Failure to provision of personal data will result in the inability to participate in the recruitment process.