Customer Care Intern - Consumer Products Division

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

Life's too short for a boring internship. Ready to jump into the fast-paced heart of our Supply Chain? As a Customer Care Intern, you will report to the Customer Care Manager within our Consumer Products Division team in Milan. You'll gain hands-on experience in the entire Order-to-Cash flow, ensuring our iconic brands reach our customers seamlessly.

You will be at the core of our operations, helping to:

• Master Order Management: Support the team in managing the daily flow of customer orders using key systems like SAP, ensuring accuracy from reception to delivery.
• Drive Logistics Excellence: Monitor shipments and delivery slots, collaborating with our logistics partners to quickly resolve any issues and keep things moving.
• Solve Business Challenges: Assist in analysing and managing customer claims, working cross-functionally with Sales and Finance to find effective solutions.
• Turn Data into Action: Support the team in tracking and reporting on key service-level KPIs (like On-Time-In-Full), contributing to projects that make our processes even better.

We Are Looking For

We’re looking for someone with an analytical mind and a can-do attitude, ready to make a real impact. You're a great match if you are:

• A recent graduate or currently pursuing a degree in Economics, Management Engineering, or Supply Chain.
• Highly proficient with Microsoft Excel; you are comfortable with data and enjoy using it to solve problems.
• A proactive and curious learner with a flexible mindset and excellent communication skills.
• A true team player who thrives in a collaborative, fast-paced environment.
• Fluent in both Italian and English.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.

Who We Are

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.

The Consumer Products Division is on a mission to democratize beauty at its best. That means celebrating the diverse beauty of humanity and engaging the maximum number of people worldwide while elevating the mass beauty market with premium innovations. Our aspirational brands are at the forefront, inspiring and capturing consumer desires across regions and beauty categories. We have powerful, industry-leading brands like L’Oréal Paris, Garnier, Maybelline New York, NYX Professional Makeup, and more.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Want to discover more about L’Oréal Careers? Get the insider tips from L’Oréal recruiters on TikTok @LorealGroupe!