At L'Oréal, we believe in 'Creating the beauty that moves the world.' To achieve this, we need exceptional people who inspire and empower our community of consumers. We offer you the opportunity to join a global team where your strategic vision will not only drive the business but also change lives. If you're looking for a role with purpose and the chance to grow at the #1 beauty tech company in the world, this is your sign.

A day in your life 

As a Consumer Experience Analyst, you will be a key player in enhancing our end-to-end consumer experience, transforming consumer feedback and data into actionable improvement initiatives. Based in Chile, you will act as the link between our business teams and consumers, identifying pain points and optimizing journeys to drive a consumer-centric culture throughout the organization.

Your key responsibilities will be:

• Voice of the Consumer & Insights: Lead the collection, analysis, and interpretation of consumer feedback across multiple channels (surveys, social media, contact center). You will identify recurring pain points and emerging trends to transform them into actionable recommendations.
• Consumer Journey Management: Map, analyze, and continuously improve consumer journeys across key touchpoints. You will propose solutions that enhance satisfaction and loyalty, collaborating with cross-functional teams for implementation.
• Experience Performance & Analytics: Monitor and analyze key experience metrics, including NPS, CSAT, and CES. You will build dashboards in Power BI to provide visibility into performance and conduct root-cause analyses to identify improvement opportunities.
• Continuous Improvement & Transformation: Lead and support consumer experience improvement projects. You will facilitate collaborative workshops to identify and prioritize opportunities, promoting best practices throughout the organization.

What we are looking for 

We are looking for a profile with a strong analytical mindset, expertise in Consumer Experience methodologies, and a passion for understanding consumer needs to deliver seamless, efficient, and meaningful experiences across all touchpoints.

Requirements:

• 3+ years of experience in Consumer Experience, Service Design, Continuous Improvement, or related fields.
• Proven experience in data analysis and translating insights into business recommendations and action plans.
• Knowledge of consumer feedback programs (Voice of the Consumer) and experience measurement frameworks.
• Experience in consumer journey mapping and improvement initiatives.
• Proficiency in analytical and visualization tools like Power BI.
• Intermediate/advanced English level.

What we have for you

• A place to leave your comfort zone and grow beyond your potential.
• Real responsibility from day one. At L'Oréal, there are no spectators, we are all protagonists.
• An environment where diversity is celebrated. People of all ages, genders, origins, and abilities are welcome and valued.
• The opportunity to contribute to something bigger. Many of our brands have social and environmental causes that make a concrete impact.

Who we are 

L’Oréal is present in 150 markets across five continents. For over a century, L’Oréal has devoted itself solely to one business: 'Creating the beauty that moves the world'; it is now the world leader in the industry. Together, we solve complex challenges at scale, while remaining committed to making the world a more inclusive and better place for everyone and for our planet.

We are committed to ensuring inclusive recruitment processes and advocating for the hiring and promotion of every candidate in an ethical and equitable manner. The Group strictly prohibits discrimination against any job applicant based on gender identity or expression, sexual orientation, visible and/or invisible disabilities, socioeconomic and/or multicultural background, health conditions, age, religion, or any other characteristic protected by law.

Ready to lead the future of beauty? You have until June 1st, 2026 to apply.