Job Description: The 3PL Logistics Manager is responsible for strategically managing and overseeing all third-party logistics (3PL) operations related to warehousing, inventory management, co-packing, and distribution. This role ensures the efficient, compliant, and cost-effective flow of L'Oréal products from receipt to final delivery, aligning with the company's "Future-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network.
Key Accountabilities & Responsibilities:
I. 3PL Relationship & Performance Management:
- Strategic Partnership: Develop and maintain a strong, collaborative, and results-oriented relationship with the 3PL provider(s).
- SLA & KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets.
- Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment.
- Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals.
- Cost Management: Monitor and control 3PL-related costs, identify cost-saving opportunities, and ensure budget compliance without compromising service quality.
II. Warehouse Operations & Inventory Management:
- Operational Oversight: Ensure efficient and accurate inbound receiving, put-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s).
- Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution).
- Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes.
- Product Quality & Safety: Ensure compliance with L'Oréal's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations.
III. Distribution & Transportation Management:
- Last-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage-free delivery to customers.
- Route Optimization: Work with the 3PL and the W&D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs.
- Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues.
IV. Team Leadership & Development:
- Guidance & Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data & Co-packing Specialist, W&D Supervisor).
- Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members.
- Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands.
V. Data Management & Co-packing:
- Master Data Integrity: Partner with the Master Data & Co-packing Specialist to ensure accurate and up-to-date master data within logistics systems, crucial for seamless operations.
- Co-packing Management: Oversee the planning, execution, and quality control of co-packing activities performed by the 3PL, ensuring product readiness for market.
VI. Continuous Improvement & Innovation:
- Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness.
- Future-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Oréal's future supply chain vision, embracing innovation and agility.
- Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data-driven decisions to optimize performance.
VII. Compliance, Risk & Sustainability:
- Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Oréal policies.
- Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies.
- Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management).
VIII. Cross-Functional Collaboration:
- Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives.
- Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure.
Job Requirements: