unbefristete Beschäftigung
London, England

Senior National Account Manager 


When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world. By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation. Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. If you want the Freedom to go Beyond, we’ll see you at L’Oréal. 

As part of the Consumers Products Division (CPD), you’ll be playing a huge part in our mission: to democratize the best of beauty, and for us, beauty has to be sustainable. We embrace and enhance emerging trends to create the most relevant and sustainable beauty products and experiences, making them accessible to each and everyone all around the world, thanks to the diversity of our brands and their communities.  This is an exciting opportunity for a Senior National Account Manager to join L’Oréal’s largest division and build strong relationships within our customer base.

Our Division has the world’s #1 beauty brand in L’Oréal Paris, the #1 makeup brand in Maybelline New York, the #1 natural brand in Garnier, as well as NYX Professional Make Up. Beyond our four iconic global brands, we have a unique brand portfolio including among others like L'Oréal Men Expert and Garnier. 


At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal. 


You Will:

•    Be responsible for driving retail sell-out, growing market share & managing your P&L for your portfolio of the divisions brands in-store.

•    Take ownership of managing the brand strategies within the retailers and identifying opportunities for growth, with a particular focus on a market-share winning plan. You will also take the lead on additional account responsibilities to develop your role as a leader within the wider team. 

•    Be the key point of contact with senior stakeholders at multiple retailers across all categories and building strong relationships with your counterparts will be a big focus and is fundamental to drive the business forwards

•    Collaborate with internal stakeholders across multiple functions across the division, in order to execute the strongest possible commercial and brand plans in the channel.?•    Be building credible and collaborative working relationships with your customer/s & key cross functional contacts, including supply, category, finance & marketing

•    Present internally & externally, to multiple stakeholders, new business opportunities which deliver value for both L'Oréal & the customer/s, considering the impact for your team but also the wider channel

•    Develop retailer centric strategies for your customer/s; identify joint objectives and build plans for mutual growth

•    Sell brand & product propositions & negotiate commercial plans

•    Influence future initiatives and collaborations; ensuring our brands maximizes all available opportunities in store and online

•    Manage all lines of the P&L from sell in down to gross margin, retail sell out and your share position in the market and SIT levels to ensure delivery of key KPIs both internally & externally

•    Work with your brand teams to identify additional retail opportunities for the brand


You Have:

•    Experience working as a Senior National Account Manager OR significant experience as a National Account Manager and you feel ready to take the next step! 

•    Strong communication skills – written and verbal

•    Strong influencing skills – Our Senior National Account Managers are required to demonstrate thought leadership as well as drive to execution

•    Ability to build strong relationships, both internally and externally

•    Experience in managing complexity within a fast-paced sales / retail environment

•    Enthusiasm and passion for working in a team and with multiple stakeholders across the business

•    Excellent presentation skills with attention to detail for creating sound commercial arguments 


Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.


•    We put people development and learning at the heart of our business; we’ll help you master your role; develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

•    Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

•    As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, access to mortgage specialists, generous share and profit share schemes, plus many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do with fully training employees volunteering as mental health ambassadors to support and educate the wider business. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even exercise classes for employees across all of our locations.

•    Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands as well as generous discounts on other brands across tech, fashion retail and travel?

Curious and inspired?   Ambitious and energized?  Do you want the freedom to go beyond?  We can't wait to hear from you. 


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