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Ho Chi Minh City
Operations
Full - Time
04-Feb-2021

A/ Main responsibilities:

-         Have a daily analysis of the orders portfolio and compare it to the capacity of distribution centers to anticipate service levels, deliveries lead-time.

-         Analyse shortages and carry out products substitutions, price corrections and catalogue update with customers in order to optimise service level.

-         Daily order processing (receive, key orders, proactively ensure order processing and follow-up until the delivery.

-         Coordinate the different logistic services (Sales, Physical Distribution, Customer Service, Business Unit Supply) through the sharing of information (shortages, substitutions) in order to ensure clients satisfaction.

-         Participate to the optimization of orders picking and transport operations in order to gather orders by delivery point.

-         Ensure Returns & refusals are picked from customers and processed at the DC on time

-         Analyse & Review dispute rate data; make sure action plans are followed up.

-         Supervise daily work of team and 3PL (transport, WH) which may impact OTFR or OTIF to customers.

KPIs:

-         Order optimisation (hooking) & Deliveries optimisation

-         Order to delivery time.

-         Last 7 days billing.

-         Dispute rate.

-         Cost to serve projects on optimizing OTC and PD costs

-         Internal Control adherence

B / Skills and Qualification:

Excellent interpersonal skills

Effective organizing skills

Excellent problem-solving skills

Effective communication skills

Attention to details.

High level of accuracy and responsibility to follow through

Excellent customer insights.

Personality: honest, trustworthy, respectful, sensitivity, flexible, integrity

C/ Ideal profile:

Those who have experience of supply chain organization

Senior customer services/ 3 – 5 experience working years