KEY JOB ACCOUNTABILITIES:
To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs.
TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:
- EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE
- Master brand identity and knows sense of purpose
- Masters fundamental knowledge: products, categories, gestures, sales and service
- Master competition, market, clients, and trends knowledge
- DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
- Elaborates service & retail education plans aligned with business priorities
- Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
- Pilots & monitors Retail Education's Efficiency
- DESIGNS, TRANSMITS & EMPOWER
- Designs appropriate learning solutions for Customer Experience
- Delivers & transmits Education Contents
- Provides personalized follow-up & coaching
- Animates learning communities with passion
- ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
- Fosters empathy
- Knows customer profiles & transmits customer centricity
- Continuously elevates services standards and POS execution according to brand specificities
EDUCATION & EXPERIENCE
· B Com, Advertising or IMM 3 year tertiary education (minimum)
· Prior work experience in FMCG marketing, sales or advertising beneficial
· Finance (P&L, price & PRI settings, sales forecast knowledge)
· Knowledge of new media technologies strong focus on digital
· Knowledge of products, market trends and consumers
· Research data analysis
· Knowledge of & in-store Retail Management experience
· Previous staff management experience non negotiable
· Minimum 5 years fragrance brand management experience
MINIMAL REQUIREMENTS
- No less than 3 years training experience
- Accredited in Beauty and Nail Technology / Beauty Therapist
- Intermediate Excel
- Advanced PowerPoint
- Advanced Word
L'ORÉAL COMPETENCIES
· Innovator
· Strategist
· People Developer
· Integrator
· Entrepreneur