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New York, NY
Full - Time


General Information

Job Title:          Manager, Content – eBoutique

Function:          Digital Content

FLSA status:       Exempt

Division:            Lancome

Supervisor Title:  Dir, Content

Location:          New York

Date:                January 2021


Job Summary:

The Digital Content Manager will be responsible for the creation of all US Original Content for PDP, Lcom On-Site Assets, Email/SMS, Media, and Social Media for Lancome’s eBoutique

  • Responsible for creating engaging, relevant and original content for to be used across the website and email, and ensures the prompt and accurate trafficking of those assets to the D2C Team.
  • Works cross-functionally with the D2C team, the Retail Marketing Team and the DMI Digital Team to conceptualize, plan and traffic the content, in line with the brand voice and guidelines.
  • Tracks the competition, has in-depth awareness and knowledge of the latest content trends, site experiences, and storytelling and cultivates new content ideas and brainstorm innovative content formats.
  • Makes recommendations to the D2C Team to the category teams on type of original content and features needed.
  • Manages the briefs and works on executing content development with the creative services group and the Digital Content Lead.
  • Works on the analysis of content performance by collaborating closely with the Consumer Activation Lead and the L.COM Consumer Engagement Lead. Reports, analyzes performance and make recommendations for content updates and creation.

Job Requirements:

  • 3-5 years of experience with heavy experience
  • College Degree
  • Displays strong sensitivity to our “Métier”: focuses on quality, understands brands and has in-depth knowledge of the beauty industry, retail dynamics, competitors, market, trends and the US beauty consumer. E-commerce knowledge a + but not mandatory (can learn from D2C teams).
  • Can direct the creative process, can offer relevant feedback to creatives and can provide creative direction
  • Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity
  • Achieves Results with Integrity – Conveys energy, focuses on results
  • Manages complexity and has strong project management skills.
  • Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others)
  • Direct or indirect management experience

Required Competencies

1.  Leads with Human Sensitivity – Demonstrates respect, develops others (i.e. explains strategic objectives and the meaning of projects; manages senior/junior members as needed) and enriches team dynamics (i.e. motivates the team to work with diverse personalities and cultures)

2.  Displays Sensitivity to Our “Métier” – Focuses on quality, continues to build personal knowledge of the beauty business and understanding of beauty and Consumer Behaviors

3.  Demonstrates Entrepreneurship – Takes initiative (i.e. demonstrates resourcefulness), focuses on customers, improves performance (i.e. improves work processes to save time and resources) and develops a vision. Considers consumers a company asset.

4.  Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity and utilizes data to draw new insights.

5.  Achieves Results with Integrity – Conveys energy, focuses on results, deliverables and follow-through (i.e. accelerates multiple tasks to meet deadlines) and acts with integrity

6.  Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)

7Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks

Please note:  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.