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Central SingaporeSingapore
Retail Corporate
Full - Time
01-Apr-2021

Who are we?

We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 86 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for across 38 international brands and 150 countries.

When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion.

What are we looking for?

We are looking for a Regional Consumer Experience Manager (Omni) for Luxe division to define the brand’s training strategy, to develop appropriate and evolving tools and ensure roll out to local teams.

·         Lead the conception of new brand and products education and training tools to support the global brand strategy 

·         Be recognized internationally as an authority in his/her expertise 

·         Lead country education managers

·         Manage international education and training offer

·         Create pedagogical tools to realize locally seasonal looks

·         Monitor feedback from countries

·         Recruit, develop and manage his/her teams. Ensure development of expertise and know-how


Technical / Professional competencies required:

EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE

·         Master brand identity and knows sense of purpose

·         Masters fundamental knowledge: products, categories, gestures, sales and service

·         Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

·         Elaborates service & retail education strategy aligned with business priorities

·         Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience online and offline

·         Pilots & monitors Retail Education's Efficiency

DESIGNS, TRANSMITS & EMPOWER

·         Designs appropriate learning solutions for Customer Experience

·         Delivers & transmits Education Contents guidelines

·         Provides personalized follow-up & coaching

·         Animates learning communities with passion and strong leadership

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

·         Fosters empathy

·         Knows customer profiles & transmits customer centricity

·         Continuously elevates services , online and on POS execution according to brand specificities