JOIN OUR SUPPLY CHAIN TEAMS! French Version Bellow
Behind every great brand is a great story.
At L’Oréal, ours began with a young entrepreneurial chemist, Eugène Schueller, producing and selling hair-dye from his kitchen. From these humble roots, we’re today a family of 88,000 employees, who collaborate across 150 countries and over 36 world renowned brands, with the goal of innovating and creating products that meet the infinite diversity of our consumers’ beauty needs and desires.
While inventing the future of beauty is our passion, we’re doing it with a strong commitment to sustainability and environment in everything we do. And our ambition is to be the #1 BeautyTech Company.
Fueling this roadmap is the Operations team at L’Oréal- 20,000 people strong, spread world-wide and orchestrating cutting-edge expertise across the entire value chain – from packaging and product development to sourcing, manufacturing, and supply chain.
We are a bunch of very diverse individuals who absolutely love what we do and are excited by the real possibilities that data and technology are unlocking for us.
Joining L'Oréal means being a part of a company that:
- Allows its employees to have a real impact, to test their ideas, to innovate and to build the future.
- Has chosen to uphold strong values regarding social and environmental points of view.
- Is constantly at the fore front of technology to respond to consumer demands for agility, personalization and new beauty experiences.
WOULD YOU LIKE TO BE A PART OF THIS ADVENTURE?
Join our Supply Chain team as CUSTOMER CARE KEY ACCOUNT SPECIALIST
L’Oréal International Distribution (LID) Supply chain team is a young and entrepreneurial team focused on supporting the business growth of the entity by developing new brands and new territories thanks to its international expertise and agility. LID EMEA is distributing the products of the 4 divisions in Africa, GCC, DOM TOM and Europe (for the news brands).
AS PART OF THIS TEAM, YOUR MISSIONS WILL BE:
In close collaboration with multiple departments (Supply, Commerce, Credit, Master data, Physical distribution, etc.), your mission will be to ensure the running of the Order to cash process for your scope in order to guarantee the turnover. You will also be in charge of multiple projects related to business development and improvement.
In a challenging and evolving context, within a young and dynamic team, you will have the opportunity to challenge the status quo, propose new ideas and participate to the great LID adventure (new business & new flow).
YOUR ROLE WILL BE:
Management of the order to cash (OTC) process
- Operational management of the OTC process within your scope: on time order processing, deliveries monitoring, documentation sharing, shortages follow up and communication…
- Credit statutes management with the Credit Manager
- Claims management
- Coordination of the activity with the 3PL, warehouses, custom broker, freight forwarder
- Development of partnerships with customers
- Development of expertise in geographical areas (legal constraints / customs / transport / formalities)
Lead on team / business / group projects
- Participation in processes and tools improvement and best practices sharing
- Lead on automation and simplification team projects and structuring Business and Group projects
- Implementation of inter-service cooperation and partnership with our freight forwarders
- Customer projects (examples: set up of EDI, export in new countries, integration of new customers…)
THE SKILLS THAT YOU WILL NEED TO SUCCEED:
HARD SKILLS:
- Master’s degree engineer/commerce
- French and English fluent
- Tools: Excel, SAP and Power BI
SOFT SKILLS:
- Good relationship and team spirit.
- Strong oral and written communication skills
- Rigour, autonomy, analytical mind, proactivity, leadership, curiosity, priority management
- Customer service oriented, operational excellence, make it happen spirit and agility
IF YOU FEEL YOU HAVE THE RIGHT PROFILE AND WANT TO JOIN A STIMULATING GROWING ENVIRONMENT, BE PART OF THIS ADVENTURE!
A BIT MORE ON OUR OFFICE LOCATION: Clichy Headquarters Office (92110).
ONCE YOU DECIDE TO APPLY, HERE’S WHAT YOU CAN EXPECT…
- Receiving an answer within 2 weeks of applying.
- If your CV is selected, you will have an HR interview with one of our recruiters.
- Post which, at least 2-3 rounds of technical discussions with the hiring team, as part of the overall process.
If you had the opportunity to meet with a recruiter and we are unable to move forward with your application, you can expect to receive a prompt answer in one week with constructive feedback. We strongly value the time and energy you invest in us.
Looking for more information? Read further: https://careers.loreal.com
L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.