Key Job Accountabilities 主要職務
In coordination with CX manager, implement CX business plans to build long & deep relationships with customer excitement.
- Analyze brand's and competitors’ interactive activity to make recommendations to management
- Conduct business analysis (Siebel, Obiee, Mars, NPS etc.), to propose solutions & actions to management / key stakeholders.
- To implement interactive CX campaigns and CX communications (scenario eDMs, LINE) to contribute to the growth of a brand on the market.
- Grow the consumer CX database by planning effective and smooth omni customer journeys.
- Foster brand love and loyalty by proposing & enhancing Family Program campaigns and communications in link with e-CX, EC and LINE.
- Propose & set clear KPIs to ensure campaign assessment
- Define and monitor KPIs to optimize the ROI of actions that have been implemented
Must Have Aspects 必須項目
Curious about Customer Experiences with logical and analytical approaches.
- Interested in deepening CX knowledge and in conducting interactive campaigns and data base management
- Good knowledge of integrated-communication campaigns including e-CX and digital aspect
- Interested in the brand. Passionate about brand's consumer profiles and customer journeys
- Project management
- English business level
- Strong interest in "Kiehl's" business model and fit to Kiehl's Team Spirit
Preferred Qualification 希望項目
- FMCG (not necessarily from cosmetic business) background
- CX related agent background
At L'Oreal:
We’re all about innovation, driven by an entrepreneurial mindset and always striving to create positive impact. With a dedicated team of 88K professionals worldwide, we are revolutionizing the beauty industry landscape. Please meet 6 L’Oreal employees to explore our strategy and spirit of innovation.
https://careers.loreal.com/en_US/content/PoweredByTech