London, England
Training & Education
Full - Time

Fragrance Senior Education Manager - L'Oréal Luxe Fragrances

(Fixed Term 12 Months)

 Location – Office & Field

Direct Reports: Education Executive

What are key highlights of this role?

We are looking for an exceptional Senior Fragrance Education Manager who will be responsible for delivering the Fragrance education and engagement strategy for the Luxe Division, collaborating with internal and external stakeholders to execute an exceptional experience, and learning environment.

Reporting into the Head of Fragrance Education, they will pioneer new collaborative ways of working between the brands and other tribes and will be a key part of achieving the business units strategic goals.

Our L’Oréal Luxe Fragrance division is made up of: Giorgio Armani, Mugler, Prada, Valentino, Viktor & Rolf, Diesel, Ralph Lauren, Cacharel, Azzaro, Maison Margiela

Passionate about and an expert in fragrance, you’ll be responsible for the education execution of this pillar to our Beauty Advisors across all retailers, as well as supporting the fragrance category across other Luxe Brand tribes.

You will have genuine excitement and love for our brands, luxury retail and exceptional customer experiences to ensure we are winning together!

The role will be within our hybrid model, travel and overnight required for specific Education events throughout the year.

What are the key responsibilities?

Highlights of the role:

  • Support the Head of Education with creating and executing the education strategy to drive business results.
  • Have a passion for your people – support in the development of the Education team  and their strategy for in store coaching of BA’s.
  • You will ooze passion for creativity and brining the brands values and heritage to life, by creating memorable training experiences.
  • Responsible for the development and delivery of training modules/tools/materials to support and execute the fragrance training program, working collaboratively with the Education Manager.
  • Support the field team in the Fragrance education and coaching strategies to inspire the fragrance advisors in their stores and teams.
  • You will be the go to expert of your brand and category, co-creating and developing the Fragrance education strategy with the Head of Fragrance Education.
  • Collaborate with Brand Educators from other tribes to ensure Brand/Category integrity, driving consistency in all tribes.
  • Ability to liaise with international Global education teams to align with Education expenditure. Ensure training and engagement initiatives are delivered within budget and on time.
  • Research and recommend new ways/improvements to delivering training and education and keep up to date with latest trends in education. We would love to see your initiative and ideas transpire in the role!
  • Manage and execute seasonal education programmes, through developing our Digital, online and social education strategy.
  • Analyse the need for trainings to be adapted/changed or new modules created based on the needs of the business. Ability to champion simplicity through ways of working with brands and field teams.
  • You will confidently build retailer relationships and partnerships in order to build strategy in line with marketing and commercial teams.
  • Be a One Luxe ambassador and advocate of change and agility
  • Support in engagement of retailers across the fragrance portfolio
  • Support in education to drive understanding and the collection of CRM and VIP data
  • Provide proactive feedback to internal departments to help drive collaboration between brands & tribes.

Preferred Skills & Qualifications

  • Previous sales and team management experience, ideally within beauty industry.
  • Previous exposure to strategic planning and ability to work strategically with Senior stakeholders.
  • Previous training and education experience, ideally within the beauty industry at a Senior level.
  • Exceptional training and coaching skills to drive a buzz around Fragrance.
  • Experience and understanding of effective sales techniques, customer service and proven ability to drive results.
  • Strong analytical skills and capability on Microsoft Office (including Excel and Powerpoint) and Outlook.
  • You will have a can- do, positive attitude. Highly organized by nature and excellent attention to detail.
  • You will have strong communication and interpersonal skills, as well as being solution focused.

Training & Development

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

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