L’Oréal CZ/HU/SK with its regional office in Prague is a fast-growing company with a strong position in the beauty market in all these countries. Currently, we are looking for a new key team member to strengthen our customer care and operations team in smooth supply chain processes in our HUB. 

As a Customer Care Leader, you will be accountable for: 

• Ensuring harmonized and efficient flow of O2C cycle for all customers
• Identifying customer needs and working closely with business to propose the strategies how to improve the relationships and service
• Following the Credit Policy, L‘Oreal norms and standards and legal Framework specific for each country
• Ensuring the Customer Care KPIs are monitored (Quality, Leadtime, OTFR, OTIF, Blocked Orders, Touched Orders)
• Developing the collaboration with the clients
• Transforming the department towards more customer centric, implementing the necessary organisational changes and ensuring the knowledge retention within the team
• Ensuring a Multidivision Local Business process Owner role for Customer Care job and Contribute to the improvement of the processes and information systems.
• Leading changes and driving improvements
• Recruit, develop and manage his/her team taking care of the know-how transfer and the development of expertise. Implement organizational changes

We are expecting: 

• 3 or more years experience within L‘Oreal or other company in Supply Chain / Customer Care
• Knowledge of the order to cash cycle
• Courage to challenge status quo, leading changes & driving improvements
• Ability to ensure rules and the processes are respected
• Strong analytical, good presentation and communication skills
• Ability to propose next steps, new ideas to the top management
• Flexibility, fast adaptation
• Networking capability
• Ability to simply describe complex problems and propose solutions
• Strong client & consumer orientation
• Experience with client negotiations advantage
• Project Management advantage
• Understanding of physical distribution principles with the focus on the Cost To Serve