Streetsboro, OH
Full - Time

Position: Continuous Improvement and Quality Manager


L'Oréal’s dynamic culture provides its employees with entrepreneurial freedom and opportunities to drive transformation across its €29.87B business, encompassing over 35 brands, around the globe. In the US, we have 12,000 employees working collaboratively across 14 states to build leading edge technologies, launch highly personalized products, reimagine consumer experiences. Our formula: Social Responsibility, Diversity and Inclusion equals Innovation and Success in Beauty, our sole business.

Joining L’Oreal means joining our mission of offering women and men worldwide the best innovation by meeting the infinite diversity of beauty needs and desires all over the world. A company founded on Science, we continually explore new territories and invent products of the future, while drawing inspiration from beauty rituals the world over.

As a leader, we must preserve the beauty of the planet and contribute to the well-being of our employees and of the communities in which we are present. We invite you to explore the opportunities to help us perform this important mission.

Job Summary:

Within the Physical Distribution network, the Continuous Improvement is fundamental to the Supply Chain Transformation journey at L’Oreal USA.  This position will play a part in deploying the Continuous Improvement roadmap via the appropriate methodologies and across the NA Physical Distribution network.  

This role will blend analytics with business process knowledge to make data driven decisions, propose improvements and support organizational objectives in all fields and departments that increase customer and employee satisfaction while reducing cost and waste.

Key Responsibilities:

  • Execute the CI Roadmap – optimize to drive end to end process improvement, focusing on short & long-term strategies.
  • Maintain and drive project standards of customer satisfaction through SQD and overall performance on planning, execution with safety, quality and productivity using the necessary and appropriate methodologies.
  • Create standard operating procedures & develop process flow maps
  • Support the coordination of network strategic anticipation and planning, including budgets, trends and 3YP
  • Dotted line reporting to C.I. pole within the Corporate Operational Excellence Team to update and validate site master plans (see RACI matrix below).
  • Validate and oversee the SQD program improvement plan.

Additional Responsibilities:

  • Establish Cost to Serve model and improve service to the customer and E2E agility
  • Support training with a focus on engagement, effectiveness and adaptability to the evolving labor market
  • Oversee & maintain MANH LMS while serving as the main point of contact for the facility
  • Coordinate KPI/Reporting and translate data analytics to drive business performance and influence stakeholders
  • Support development of the individual Site Master Plan and Business Continuity Plan across the network
  • Support Labor strategy development and oversight
  • Support Sustainability, Safety, Quality and Ergonomics enhancements

Job Requirements:

  • BS in Supply Chain, Engineering, or related field
  • 3-5 years of experience in distribution, manufacturing or E2E Supply Chain roles with proven ability to lead transformational projects
  • Strong analytic skills and ability to translate data sets to various stakeholders in the organization
  • Process excellence experience/training or certification (LEAN, EOS, Six Sigma, etc) preferred
  • Knowledge of ERP, WMS, LMS systems preferred
  • Excellent communication skills along with ability to effectively interact with all levels of employees
  • Strong project management and change management skills
  • Strong knowledge of Microsoft Suite, including Microsoft Teams, Excel, Powerpoint, and Power BI


  • Innovator: share best practices throughout local area and L’Oreal Global and thrives within a changing organization and fast-paced work environment
  • Strategist:  manages multiple priorities in a fast-paced, dynamic environment and creates and provide an environment in which employees can work safely and thrive
  • Integrator: self-motivated and work independently and as a team member; Influences team and works well in a cross-functional team
  • Entrepreneur: manages the site’s assets and its continuous modernization.
  • People Developer: selflessly develop others and build positive relationships across the company
  • Implement and utilize the L’Oreal USA Manifesto, Behavior Charter and Competencies

Working Conditions:

  • Work flexible hours/shifts, as needed
  • Must be able to lift 35 lbs.
  • Must be able to handle multiple projects and prioritize daily work loads
  • Employees are required to wear appropriate personal protective equipment, including safety glasses, safety vest, steel-toed footwear and gloves where applicable

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email

[email protected]

Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

Sie können sich innerhalb von 30 Tagen auf bis zu drei Jobs bewerben. Anschließend können Sie Ihre drei Bewerbungen nicht mehr zurückziehen um sich auf weitere drei Stellen zu bewerben. Stellen Sie daher sicher, dass Sie auch Ihren Traumjob auswählen. Bitte besuchen Sie "Dein Bewerbungsprofil", um die Stellen einsehen zu können, für die Sie sich bereits beworben haben.