Job Description Form
Section 1: General Information
Job Title: Face Designer/Beauty Advisor
Function: Sales – Bergdorf Goodman NYC
FLSA status: Non-Exempt
Grade:
Division: IDC
Supervisor Title: Full Time
Location: Field Force/Remote
Date: 2023
Section 2: Job Summary (limit your description to one paragraph):
The FD/BA embodies the IDC Brands (Giorgio Armani and YSL Beauty and Fragrance). Our Beauty Advisor interact one on one with our customers and are expected to uphold the highest standards in professionalism and Client service. This is through expert product knowledge, make-up application, customized skincare and Fragrance consultation; follow-up and follow-through with our clientele using the retailer specific Customer Relationship Management. The Beauty Advisor understands, supports, and promotes an environment where the Customer is our number one priority, and the relationship we establish and cultivate with our clients is in direct correlation to their success and the success of our business. This position is unique to Bergdorf Goodman as the expectation is to equally sell and represent both brands. The FD/BA will be assigned a location each day, but they are not limited to selling just the one brand that particular day. Intsell in encouraged based on the needs of the client.
Section 3: Job Requirements (Minimum number years of experience, skills, certification and academic background required to perform this job):
- Minimum of 2 years of Make-up Artistry in a Clientele service environment
- Legible handwriting
- Excellent written and verbal communication skills
- Reliable, dependable, and punctual
- Entrepreneurial, self starter, and self motivated
Section 4: Judgment and Decision Making (Describe the nature and impact of decisions required for this position as well as the type of supervision required for this position from the following; Close, Moderate, Intermittent, None):
-The Customer is always right. Ensuring the Customers happiness and satisfaction is of critical importance
- The Beauty Advisor will be in the store without management supervision (Openings, closings, entire shift, at times) and will be required to operate and function as the “Decision Maker” at those times. This requires that the Beauty Advisor is professional and uses sound judgment to operate in the best interest of our business; Which is in the best interest of our Client
Section 5: Essential Physical Requirements (if applicable – i.e. lifting – exactly how much, bending, climbing, driving equipment):
-Ability to lift 25 pounds
-Ability to walk up/down a flight of stairs numerous times throughout their shift
-Standing & walking is required 100% of the time during a Beauty Consultants shift
-Ability to use a ladder and step ladder
-Ability to stoop, bend and squat so as to clean and stock the Sales Floor, non-sales area(s) and off site stock room (if applicable)
Section 6: Financial Scope (if applicable):
Annual Budget Responsibility: Although the Beauty Advisor is not directly accountable to the stores P & L; the Beauty Advisor is accountable for responsible use of store supplies and utilities, and care of company property.
Section 7: Essential Duties and Responsibilities:
Briefly describe 5-8 primary duties/responsibilities of the job. Please list these duties in order of importance and include the percentage of time spent or required for each activity.
Tasks, Duties & Responsibilities |
% of time spent. Total should = 100% |
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1. Achieve sales objectives by engaging and converting Customers into Clients through invitation to sit and experience a skin-care consultation/make-up application. This includes but is not limited to enthusiastically greeting the Customer into the Boutique, servicing the Customer with all her needs and wants, obtaining Client contact information(Client Book & POS) upon conversion, appropriate product and sample offering (per directive) and ensuring an overall exceptional Customer experience.
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50% |
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2. Client relationship management. This includes but is not limited to hand written Thank You notes, managing replenishment, inviting Clients to store events, Client outreach revenue, notifying Clients about new product launches(pre-sell), and supporting the CCA System.
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30% |
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3. Product knowledge is a constant and the Beauty Consultant needs to be self-motivated and self-disciplined to keep up with the DVD training modules, reading materials, training manuals, and attending the training sessions in store and off site. The Beauty Consultant continues to research and practice the latest trends in make-up looks and application.
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10% |
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4. Ensure and supports the proper cleanliness of the store. Cleanliness and hygiene is of the utmost importance. In between Customers it is expected that the Beauty Consultant will wipe down mirrors and surfaces, testers (replace testers that are less than half full) keep the wrap desk free of clutter, and all merchandise displays organized, filled in and dust free.
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5% |
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5. Knowledgeable and adheres to all current company policy, guidelines and procedures. This includes but is not limited to The Policy & Procedure Manual, Code of Ethics, Visual Presentation & Merchandising Guidelines, Event Protocol, Inventory Guidelines, and Loss Prevention & Safety Guidelines.
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5% |
Section 8: Required Competencies:
Briefly describe 5-8 primary competencies that are core requirements for this position, in order of importance. Different from job responsibilities, these are “soft skills” that are required for success. Please refer to the L’Oreal USA MAP competencies. Examples include managing complexity, interacts effectively, innovates, etc.
Competencies |
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1.
-The Beauty Advisor works efficiently and understands their role in the organization and their expected contribution -Understands the corporate culture -Builds effective relationships / Demonstrates Teamwork -Self starter, takes the initiative and requires little supervision
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2.
-The Beauty Advisor is an effective communicator and communicates clearly and concisely -Listens and interacts effectively with different interpersonal styles -Presents confidently with passion & demonstrates ability to convince others -If needed, becomes the single champion of an idea
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3.
-The Beauty Advisor achieves focused results and pursues everything with drive and a sense of urgency -Schedules and follows up on action plans -Rapidly adjusts priorities where appropriate
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4.
-The Beauty Advisor demonstrates a sense of entrepreneurship and possesses keen intuition for business and creativity -Sees the bigger picture -Manages time and organizes work efficiently -Takes initiative to improve business performance -Takes responsibility beyond the scope of the current position
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5.
-The Beauty Advisor has a sensitivity to Our Métier and embraces and represents a Clientele Culture at the counter -Sensitive and urgent to the Clients needs and desires -Concerned by quality and the importance of detail -Taste for arts and culture / Open to Diversity -In touch with contemporary lifestyles and trends |
Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.