Sales & Business Development
Full - Time

Urban Decay Cosmetics is seeking a Full time Counter Manager to join our team in our Macy’s Counter in Center City, PA.


A Counter Manager is responsible for insuring an exceptional customer experience while driving sales revenue to exceed budget in 1 branded location or counter. This individual must be able to work with a variety of people and is responsible for leading and influencing others to meet and exceed sales budgets through their leadership which includes: mentoring, motivating and training. This position is responsible for insuring a positive and upbeat environment on the counter and for cultivating bench strength for the future of the UD Sales team. When selling side-by-side with the team, the Counter Manager will lead by example to achieve individual sales targets.


Ability to create an exceptional consumer experience through others by motivating, training and influencing sales people to deliver exceptional service while selling Urban Decay Cosmetics by sharing knowledge, as well as coaching and teaching about the product, the brand and make-up application. This includes but isn’t limited to: planning and executing successful events, selling product, building the sale through make-up application, maintaining cleanliness standards, respecting store standards and following policies and procedures. Maintain a positive and happy work environment at all times.

Review and analyze daily & weekly budget achievement. Reinforce achievement by door compared to budget, last year and comp goals. Partner with Supervising Sales Manager (BM and/or SC and/or SE) to establish a plan by Beauty Artist (BA) to exceed / achieve budget.

Plan and manage time to be efficient and effective in completing administrative work while selling 85% of the time.

Make deadlines for all requests including but not limited to: schedules (1 month in advance), expense reports and event recaps. Complete follow through when agreed with Urban Decay, the Account and/or Store.

Communicate fact-based human resource concerns and issues to Sales Supervisor (BM or SC or SE) in a timely manner and follow through as agreed.

The Counter Manager is to maintain the standard for Urban Decay Cosmetics. Personal grooming should include wearing Urban Decay Cosmetics and from time-to-time branded items, i.e., scarfs and t-shirts. It is important each individual translates the brand through their own individual expression to create the most brand relevant, positive impression for our customers.



  • Excellent make-up application and artistry skills

  • Very good verbal communication skills, strong written communication skills

  • Strong ability to know how and when to lead and be a team player

  • Solid time management and prioritization skills

  • Excellent coaching, mentoring and teaching skills

  • Strong ability in developing and leading a team

  • Passion for people in providing the ultimate customer service

  • Ambition for people in elevating them to sell

  • Desire for product and make-up and the Urban Decay brand



Intuitive ability to learn and master running a cash register



  • While performing the functions of this job, the employee is regularly required to stand; talk or hear, handle or feel objects or tools. The employee frequently is required to walk and bend.

  • The employee must occasionally lift and/or move up to 40 pounds.


Education/Experience/ Licenses or Certificates:

  • High school diploma or equivalent

  • 2 years’ experience in leading, coaching and managing a sell through team

About Urban Decay Cosmetics

Our story opens in the mid-‘90s, when pink, red and beige enslaved the prestige beauty market. Flying in the face of this monopoly, Urban Decay unleashed a line of lipsticks and nail enamels inspired by seedier facets of the urban landscape. The vibe since day one? Beauty with an edge™.


While we’ve grown like crazy since then, we haven’t stopped experimenting. We now offer an endless array of high-performance cosmetics, from velvety-soft shadows (including some of the industry’s bestselling palettes) and creamy, badass lipsticks to weightless complexion products and high-tech setting sprays to make your makeup last all day.


Urban Decay is the leading, trend-setting cosmetics company that extends employment opportunities to those individuals who are just as passionate about working in the industry as we are. Our company's success and growth allows us to search for highly talented and extremely dedicated individuals who are eager to join our team.

Urban Decay is an Equal Opportunity Employer.


We are part of the L'Oréal group. Find out more about our parent company online at:


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.