Title: CMI Product Manager — Digital Insights & Intelligence Systems

Seniority: PM–AM equivalent

Industry: FMCG, Beauty, Consumer Insights / Data Analytics, Social Listening, MarTech

About the job

We are hiring a CMI Product Manager to lead the roadmap and day-to-day product operations of L’Oréal China CMI’s Digital Insights & Intelligence Systems — platforms that are widely used by marketers and cross-functional stakeholders across the company.

Products in scope (examples; not exhaustive)

• VOC (Voice of Consumer) platform — consumer feedback intelligence spanning multiple internal data sources and formats.
• Social Listening systems — social signals tracking, data QA, and insight delivery for business users.
• Color Trends & related CMI insight tools — trend and insight products that support marketing and business decision-making.

Key responsibilities

• Own the end-to-end lifecycle of CMI digital insight products: roadmap, prioritization, iteration, and stable operations.
• Partner with IT and external vendors to deliver product upgrades, ensure data quality, and maintain reliable performance.
• Drive adoption: stakeholder alignment, user enablement/training, documentation, and feedback loops.
• Maintain governance: access control, risk management, and quality standards for insight outputs.

Essential skills

• 5–8 years of experience in product management for data/insight platforms (e.g., social listening, VOC, analytics, MarTech).
• Strong cross-functional execution (business ↔ IT ↔ vendor) with high ownership and operational discipline.
• Solid data skills: strong metrics thinking, hands-on comfort with data validation/QA, and working knowledge of SQL + BI (hands-on is preferred).
• Strong communication skills with both business and technical stakeholders.

Desired

• Beauty/FMCG experience
• Familiarity with AI-enabled analytics / AI product features (a plus).
• Experience scaling internal platforms used by large user bases (a plus)