Toronto, Ontario
Full - Time

Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl's!

We have an exciting opportunity to join Kiehl's Toronto Eaton Centre as an Assistant Store Manager. This position is responsible for:

  • Assisting the Store Manager in leading and motivating store team to achieve sales growth and provide optimal customer service.
  • Supporting in-store operational and Human Resources responsibilities while complying with company policies and procedures.
  • Providing training and ongoing development for the store team.
  • Serving as a liaison between Retail Store, Area Sales Manager and Home Office teams.
  • Developing and executing short and long term plans to achieve goals in support of the store's business strategy.
  • Product and brand image presentation while maintaining a neat and organized store.

Job Responsibilities:

  • Champion of the heart for both Kiehl's Skin Pros and customers
  • Achieve annual sales goals within operating budgets
  • Support Store Manager to recruit, retain, coach and develop a high performing team
  • Guru of Kiehl's store experience, products, and procedures
  • Adapt to effectively utilize implement new workplace technologies and tools


  • 18 years or older with a high school diploma (bachelor degree preferred)
  • 1-3+ years of specialty retail store management experience
  • Demonstrated success in driving sales by coaching and developing a team
  • Entrepreneurial, resourceful, flexible, and have the ability to solve problems in a timely manner
  • Possess strong written and verbal communication skills
  • Thorough knowledge of the competitive landscape and can translate findings to positively impact business
  • Passion for skincare and serving customers
  • Flexible work schedule which includes nights, weekends, and holidays
  • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis