Senior National Account Manager – L’Oréal Dermatological Beauty Division (Dublin)
L'Oréal's Dermatological Beauty Division partners with dermatologists and healthcare professionals to empower healthy, radiant skin. We offer a portfolio of trusted, science-backed skincare brands—including La Roche-Posay, Vichy, CeraVe, and SkinCeuticals—available in pharmacies, drugstores, medi-spas, and medical settings globally. Developed and endorsed by health professionals, our products address a wide spectrum of dermatological needs.
This Senior National Account Manager role within L'Oréal's Dermatological Beauty Division presents a high-impact commercial opportunity for a seasoned professional with strong business acumen. The successful candidate will be responsible for driving retail sales and market share growth, managing P&L, and overseeing all aspects of the commercial strategy, including branding, point-of-sale, forecasting, budgeting, new product launches, and promotions, all while upholding the division's stringent medical and brand standards. This position demands a strong commercial leader adept at building and maintaining key relationships with both internal and external stakeholders, including customers, retailers, and distributors. Good knowledge of the Irish pharmaceutical market and competitive landscape is preferred.
A DAY IN THE LIFE
• Presell and Promotional Activity Management: Oversee and approve all presell and promotional activities nationwide. This includes forecasting sales volume, determining and projecting required point-of-sale (POS) materials, and evaluating the overall performance of these initiatives.
• Sales Forecasting and Inventory Management: Develop accurate sales forecasts to ensure sufficient stock availability for promotional campaigns and regular sales. Collaborate with relevant teams to optimise inventory levels and minimize stockouts or overstock situations.
• POS Material Management: Define, forecast, and secure necessary POS materials for all promotional activities. This includes determining quantities, types of materials, and distribution strategies.
• Order Management and Processing: Oversee order tracking systems for our team of Business Development Managers (BDMs) to input their orders efficiently. Consolidate these orders and submit them to the customer supply chain team, ensuring adherence to deadlines.
• Create a real proximity with the customer and be the essential representative for the customer’s leadership and decision-makers.
• Performance Evaluation and Analysis: Analyse the effectiveness of promotional activities and presell strategies. Track key performance indicators (KPIs) and provide insights to optimize future campaigns.
• Cross-Functional Collaboration: Work collaboratively with various internal teams, including sales, marketing, supply chain, and finance, to ensure seamless execution of promotional activities and presell strategies.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including BDMs, retailers, and distributors, to facilitate effective communication and collaboration.
• Prepare and lead the annual negotiations with your Key Accounts portfolio; establish the action plan necessary to achieve the objectives; ensure its execution and follow-up.
• Turnover & P&L: develop, plan and ensure the execution of a business plan for your account(s), including turnover, market share, GBP, and trade marketing plan.
• Ensure that the GBP is built on all growth levers: commercial agreements, marketing actions, education, merchandising, development opportunities, etc.
• Knowledge and understanding of your account portfolio and competitive landscape.
• Be an Irish commercial lead, working cross-functionally, liaising with supply team, brand teams, finance. Co-ordinate with and inform field force of national account activations.
• Plan & execute key NPD launches on time ensuring our branding, POS and education is in line with our high medical and brand standards, with A* merchandising & healthy stock cover.
• Liaise with training teams to build bespoke training plans for your National Accounts & ensure L’Oréal Dermatological Beauty LDB Academy training engagement.
• Direct reports: Management of one National Account Manager and one Commercial Intern, whilst working in close proximity to a small team of field-based Business Development Managers.
YOU ARE
• Competent: You have the skills to manage customer relationships
• Ambitious: You have the skills to achieve the business unit objectives and drive KPIs
• Measured: We want to track the success of our retailer activations so must be able to show ROI.
• Accurate: You have the ability to work to a high degree of accuracy and meet deadlines.
• Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, adhering to our brand equity.
• Growth-Mindset: L'Oréal is for the pioneers, which means embracing new ideas, challenges and change with positivity always willing to learn and improve.
• Super creative: Whether it be in overcoming challenges or developing retailer strategies.
• Teams are the new heroes: Work within a team with team player mindset.
• Open: You admit to your mistakes and accept learnings.
• You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.
YOU HAVE
• Business driven and Customer Centric mindset.
• Comprehensive understanding of the Irish Pharmacy market – ideal but not required.
• Knowledge of commercial strategy and experience working with National or Key Accounts.
• Excellent analytical and problem-solving skills – ability to analyse data and experience of working of sell-out forecast accuracy, consistency and control.
• Financial competencies & ROI driven: Customer P&L including discounts and investment management. Comfortable in working in excel and modelling scenarios.
• Experience of building relationships across an organisation and strong stakeholder management.
• Strong planning and organisation skills with an ability to appropriately re-prioritise and change as required to meet deadlines.
• Strong communicator and comfortable building and adapting presentations to deliver compelling customer centric plans.
• A solution-orientated mindset with the ability to work accurately at pace and cope with ambiguity.
WHAT WE OFFER
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like profit share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €41 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.