KEY JOB ACCOUNTABILITIES
The Employee Experience Executive Officer responsibility is to help L'Oréal employees throughout the organization to work at their best by facilitating their use of innovative and collaborative technological solutions
· Assess incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence
· Develop and maintain effective relationships and communication with internal users and/or external suppliers
· Identify and resolve essential business IT functionality gaps
· Plan and manage the launch of new Global and Zone services, solutions, and initiatives to end users
· Produce communication and training assets describing products, services, components for end users; ensure they are valid and updated with the latest functions and features documented; manage the translation of assets in the appropriate languages for target audience
· Analyse and plan for the fulfilment of the training demands of end users
· Run training sessions and also guide local market representatives on how to hold training sessions themselves
· Build and develop the Champions Community of end users across the Zone
· Act as liaison between Champions and IT
· Plan and execute communication with Champions, gathering feedback and brainstorming new ideas with the community
· Co-management in organization of events with other domains
· Create new ideas for Employee Experience events to strengthen and develop ties between end user communities and IT
· Formulate new ways of capturing metrics to assess the success rate of Employee Experience related intiatives
· Produce adoption KPI’s for all new EE initiatives
· Identify areas for improvement
· Produce suggested action plan
Requirements：
l Bachelor of Science or Business
l Background of IT end-user support related experience is preferred
l Reports to Zone Employee Experience Manger
l Experience in transformation programs
l Perfect command of English (Chinese or French is a plus); Possess impeccable communication/phone skills
l Infrastructure services background preferred
l Provide leadership in the areas of customer support and interaction, adherence to policies and processes, coordination with other IT domains
l Ability to contribute both strategically and tactically
l Willingness to learn, be a team player and a strong cross functional partner
l Ability to work independently under little supervision within a demanding client centric environment.
l Ability to interface with various levels of management
l Ability to demonstrate innovative thinking and a strong entrepreneur spirit
PROFESSIONAL & TECHNICAL COMPETENCIES
FACILITATES KNOWLEDGE MANAGEMENT & EXPERTISE TRANSMISSION
• Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field
• Organizes at his/her level the relevant transmission of the technical and/or project management skills and “know how”
DEMONSTRATE ENTREPRENEURSHIP
• Ability to demonstrate innovative thinking
• Ability to appreciate and propose new ideas, processes and solutions, while keeping a pragmatic eye
DECODE AND INFLUENCE
• Clarifies and simplifies technical concepts / solutions to facilitate action and decision making
• Listens actively to his partners/clients, to decode needs, qualify them properly and transform them in relevant solutions
• Takes change management and communication initiatives to facilitate the implementation of solutions and users satisfaction
ENABLE COOPERATION AND COLLABORATION
• Ability to develop collaborative/cooperative working
• Ability to work in a team with members from different expertise, places and cultures
• Ability to achieve collective goals
UNDERSTAND L'ORÉAL SYSTEMS AND TECHNOLOGY
• Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field
• Organizes at his/her level the relevant transmission of the technical and/or project management skills and “know how”
• Knowledge of group wide specific Infrastructure (as applicable to specific role)
• Knowledge of the emerging and new infrastructure technologies
ABILITY TO INSPIRE / DEVELOP AND MANAGE A TEAM
• Ensure development of expertise
• Ability to lead change in business on IT taking into account structural and cultural issues and monitoring the impact
• Expertise and support organizational changes
UNDERSTAND L'ORÉAL BUSINESS
• Ability to understand overall business strategy, long term user/ customer needs
• Ability to translate into IT Strategy
UNDERSTAND L'ORÉAL SYSTEMS AND TECHNOLOGY
• Strong knowledge of key existing IT (applications and infrastructure) components
• Knowledge of the emerging and new technologies
ACTS AS A PROACTIVE BUSINESS PARTNER
• Imagines and promotes alternative options/solutions to match client needs
• Understands the “big picture” of the business, the operating model, the processes and the roles within the organizations
KNOWLEDGE OF PROJECT MANAGEMENT & METHODOLOGIES
• Knowledge of L'Oréal Project Management Methodologies (e.g. Agile)
• Understand approaches to define project steps and tools to set up action plans
• Rapidly acquires new knowledge on IT solutions and keeps constantly updated of technological opportunities & market trends in his/her field
KNOWLEDGE OF IT ARCHITECTURE
• Ability to develop / design an IT architecture
• Development of best practices and ability to use knowledge in various technology areas to build the architecture
• Strong knowledge of key existing IT (applications and infrastructure) components
UNDERSTAND L'ORÉAL SYSTEMS AND TECHNOLOGY
• Strong knowledge of key existing IT (applications and infrastructure) components
• Knowledge of Cybersecurity best practices
• Knowledge of the emerging and new technologies