To understand Digital & CRM business requirements at Loreal Korea and to identify global, zone & local business IT technology and/or process opportunities while aligning with L’Oréal global & Zone IT strategy.
To ensure the implementation and deployment of Digital & CRM solutions into Korea to the agreed requirements and that this is done with minimal risk and disruption to the business. To maintain and enhance existing Digital & CRM solutions where required. 


[Digital & CRM IT Manager’s accountability and responsibility]
  • Develop Korea digital & CRM solution / project roadmap align with zone and Korea digital marketing plan / initiatives
  • Ensure global / zone / Korea digital & CRM solution deployment while fill the gap between proposed solution and Korea requirement include regulations
  • Lead to maintain digital & CRM solution while actively monitoring day-to-day operations   
  • Enhance digital & CRM solution based on business requirement
  • Support zone & Korea to identify digital & CRM opportunities
  • Support Korea digital & CRM team to analyze data (i.e. Consumer data, digital marketing KPI’s, etc.) and generate market insight 
  • Ensure digital & CRM solutions are in full compliance with IT security guideline (i.e. Consumer data management, data encryption, access management, etc.) 
  • Identify opportunities for service collaboration with other digital / social platform partners and lead to integrate with CRM / e-Commerce 
  • Lead process and system integration with Digital Marketing & promotion agency, Web & Digital solution development agency, and support to integrate with online market place, 3PL Delivery Company, Payment Service provider. 


[Qualifications]
University graduate
10+ years of experience
at least 5 years’ experience in Digital Marketing Solutions domain
Fluent in both Korean and English
Computer skill proficiency : Digital & CRM Solutions, MS PPT, Excel, Word