L'Oréal Luxe BA Experience Executive 

London

L'Oréal Luxe are on the lookout for a BA Excellence Executive. You will be responsible for delivering the BA Experience programs and projects and executing the BA strategy for L'Oreal Luxe. Your projects and deliverables will provide a best-in-class BA experience and increase engagement and retention in the BA community. You will collaborate cross-functionally, and work closely with with Brand Education to offer a seamless BA experience.

Key Responsibilities:

ONE RETAIL 

• Own the management of One Retail, creating an engaging single source of truth for our BA & Retail community.
• In collaboration with Omni Education, I will create digital learning modules & engaging content for One Retail.
• Ensure One Retail is a one-stop shop for all Retail Information across functions (HR, Retail Field, Calendars, Posts, etc).
• Create & Manage the One Retail Engagement Calendar.
• Regular reporting of One Retail Results, KPI’s (Engagement, Trainings completed, dwell time, etc), and provide feedback & recommendations.
• Troubleshoot any issues with One Retail, escalate to Zone/ IT Retail where needed. 
• Provide input and recommendations to improve the program based on industry knowledge/benchmarking & local needs.
• Identify and influence technical process improvements across platforms, with customer experience always at the forefront of change
• Collaborate across functions & with external suppliers to optimize, trouble shoot, and problem solve to improve service levels, ROI, user experience & connectivity/data integration processes. 

THE BA JOURNEY 

• Support in executing the BA journey/experience strategy.
• Deliver L’Oréal University Programs. 
• Identify & react to retail & engagement opportunities & challenges to enhance the BA experience.

BA PROJECTS

• Contribute to delivery of BA Transformation projects.
• Collaborate with key stakeholders on projects to engage in projects and ensure on-time rollout. 
• Manage and track budgets across BA Experience.

About you: 

I AM:

• Head Office Based
• Level 4

MY CORE KPIS ARE:

• BA Pulse survey
• BA Turnover
• BA performance & KPI
• One Retail uptake & usage/engagement
• Omni BA KPI

MY DELIVERABLES/OUTCOMES ARE: 

• Best in Class BA Journey/Experience
• Industry-leading BA engagement initiatives
• Execution & delivery local & global projects
• One Retail Management/Engagement 

MY KEY STAKEHOLDERS ARE:

• MB Training & Brand Education 
• Field Management 
• HR Retail 
• O+O Consumer Experience

I HAVE IN-DEPTH KNOWLEDGE OF:

• Retail Landscape
• Retail career pathways
• O+O Education programs & engagement 
• Empathy to the Beauty Advisor role

MY KEY SKILLS ARE:

• People Management
• Empathy
• Stakeholder Management
• Education, Training & Facilitation
• Strategy Ideation 

WHAT WE OFFER

Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.

Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.