Key Job Accountabilities 主要職務
The D2C Technical Operations Manager plays a pivotal role in enhancing our e-commerce presence,
focusing on optimizing our D2C E-Flagship websites. This key position bridges technical expertise with
operational excellence, ensuring our digital platforms perform at their peak.
1. Website Vital Optimization:
- Strategically manage technical SEO initiatives to boost search engine rankings, driving more
qualified traffic and enhancing potential revenue streams.
- Optimize site speed to exceed user expectations and reduce bounce rates, contributing to higher
engagement and increased sales conversions.
- Advance tagging strategies for precise website tracking and analytics, enabling more effective targeting
in marketing campaigns and a higher return on ad spend.
2. Operational Efficiency and Performance Management:
- Monitor and improve operational efficiency and performance in daily issue management,
including identification and escalation of operational problems and bugs to the IT department.
- Facilitate efficient ticketing and communication processes for technical issues, ensuring they are
addressed by IT in a timely and effective manner.
- Collaborate with cross-functional teams to ensure consistency and effective communication between IT,
marketing, CRM, and customer service.
3. Analytics and Reporting:
- Produce regular reports on website performance, providing analysis based on KPIs.
- Develop and execute strategies for site improvements using a data-driven approach.
4. Technical Leadership within the Team:
- Serve as the technical lead within the team, providing expertise in understanding and managing
the system end-to-end.
- Bridge the gap between technical capabilities and business requirements, ensuring that solutions are
both technically sound and aligned with business objectives.
- Foster collaboration and knowledge sharing within the team to promote a deeper understanding of
technical processes and business needs.
Must Have Aspects 必須項目
1. Technical Expertise:
- Deep knowledge and experience in advanced SEO optimization, website management,
and related technologies inluding inspecting HTML/CSS/Javascript code.
- Practical skills in improving website performance and user experience.
2. Operational Management Skills:
- Ability to efficiently manage and resolve complex operational challenges.
- Competence in quickly identifying and resolving technical issues in close cooperation with
the IT department.
3. Analytical Abilities:
- Capacity to make data-driven decisions and derive strategic improvements through quantitative analysis.
- Understanding and utilization of KPIs and performance metrics.
4. Communication and Collaboration Skills:
- Effective communication and collaboration within cross-functional teams.
- Excellent coordination skills to bridge the gap between business requirements and technical feasibility.
- Native-level proficiency in Japanese. Business-level or higher proficiency in English.
5. Leadership and Influence:
- Ability to exert influence within the team using technical expertise.
- Leadership in promoting knowledge sharing within the team to deepen technical understanding.
6. Business Acumen and Revenue Growth Focus:
- Strong business acumen with a relentless drive to understand and contribute to the bottom line.
- Commitment to leveraging technical and operational expertise to drive revenue growth and
business success.
Preferred Qualification 希望項目
1. Industry Experience:
- E-commerce or digital marketing sector experience in consumer goods industry.
- Familiarity with operating in a digital-focused business environment.
- Experience working in a global corporate environment, demonstrating an understanding of diverse
business cultures and practices.
2. Project Management Skills:
- Ability to manage multiple tasks or projects effectively.
- Experience in organizing and prioritizing project timelines.
3. Technical Certifications:
- Certifications in SEO, web analytics, database management, or other relevant technical areas.
- Salesforce Commerce Cloud skills are plus.
4. Leadership Experience:
- Experience in leading teams or managing projects, even in an informal capacity.
- Proven ability to drive change and innovation within an organization.
5. Innovative Mindset:
- A proactive approach towards developing innovative solutions.
- Keen awareness of industry trends and technological advancements.