Key Job Accountabilities 主要職務

In coordination with CX manager, implement CX business plans to build long & deep relationships with customer excitement.

- Analyze brand's and competitors’ interactive activity to make recommendations to management
- Conduct business analysis (Siebel, Obiee, Mars, NPS etc.), to propose solutions & actions to management / key stakeholders.
- To implement interactive CX campaigns and CX communications (scenario eDMs, LINE) to contribute to the growth of a brand on the market.
- Grow the consumer CX database by planning effective and smooth omni customer journeys.
- Foster brand love and loyalty by proposing & enhancing Family Program campaigns and communications in link with e-CX, EC and LINE.
- Propose & set clear KPIs to ensure campaign assessment
- Define and monitor KPIs to optimize the ROI of actions that have been implemented

Must Have Aspects 必須項目 

Curious about Customer Experiences with logical and analytical approaches. 

- Interested in deepening CX knowledge and in conducting interactive campaigns and data base management
- Good knowledge of integrated-communication campaigns including e-CX and digital aspect
- Interested in the brand.  Passionate about brand's consumer profiles and customer journeys
- Project management
- English business level
- Strong interest in "Kiehl's" business model and fit to Kiehl's Team Spirit

Preferred Qualification 希望項目 

- FMCG (not necessarily from cosmetic business) background
- CX related agent background

At L'Oreal:

We’re all about innovation, driven by an entrepreneurial mindset and always striving to create positive impact. With a dedicated team of 88K professionals worldwide, we are revolutionizing the beauty industry landscape. Please meet 6 L’Oreal employees to explore our strategy and spirit of innovation.

https://careers.loreal.com/en_US/content/PoweredByTech


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