KEY JOB ACCOUNTABILITIES:
Work with sector Business Partner to provide trainings for clients on products and services, and thus help boost turnover of the salon, through improved use of technical products and services and better sell out of retail products:
• Visit and train customers to develop their technical skills and product knowledge, working closely with the Business Partner
• Visit and train new potential client partners, in coordination with the Business Partner.
• Organize and lead training sessions in salons, in academies or on line, in line with Brand Education strategy (choice of location, model recruitment, logistics, administrative follow-up, etc.)
• Integrate and convey brand values to clients, improving in salon consumer experience of the brand.
• Provide trainings for hairdressing schools of their area
• Train Business Partners on Brand (products and services)
• Relay Access to clients
TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:
EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
• Master brand identity and knows sense of purpose
• Masters fundamental knowledge: products, categories, gestures, sales and service
• Master competition, market, clients, and trends knowledge
DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
• Elaborates service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency

DESIGNS, TRANSMITS & EMPOWER
• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Contents
• Provides personalized follow-up & coaching
• Animates learning communities with passion
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities
QUALIFICATIONS & EXPERENCE & KNOWLEGDE
• Minimum of 5 years working with professional hair products (education and/or sales)
• Minimum of 3 years working experience with professional hair colour (education and/or sales)
L'ORÉAL COMPETENCIES
• Innovator
• Strategist
• People Developer
• Integrator
• Entrepreneur