Analyst – Deduction Resolution

This role is responsible for driving changes and enhancements through analysis of customer deductions leading to improvement in the E2E supply chain and reduction of claims, by means of partnering with the appropriate internal and external business teams.  As well, to review and streamline internal deduction processes by understanding the issues and ultimately suggesting/enabling decisions and efficiencies. 

This Analyst would be responsible for the following:
 - Interact and collaborate with multi-functional internal teams to improve E2E supply chain processes reducing customer deductions.

- Lead/contribute to root cause investigations and drive process improvements to reduce supply chain type deductions

- Interact and collaborate with external partners to improve processes to reduce/eliminate customer deductions


Day-to-day responsibilities

  • Research numerous types of retailer deductions including, but not limited to violations, shortages, pricing, advertising, handling and returns. Determine root cause and appropriate actions for resolution
  • Lead collaborative initiatives to identify root causes and implement preventive measures to reduce/eliminate supply chain type deductions
  • Analyze trends in open deductions on the A/R in order to reduce discrepancies and implement permanent resolutions
  • Prepare monthly reports for Management
  • Prepare professional quality emails and spreadsheets for communicating with key internal and external teams on the status of open deductions, including requests for repayment of invalid deductions
  • Analyze retailer requirements to identify opportunities to reduce deductions
  • Build relationships with retailers to better understand their requirements to prevent chargebacks/resolve open deductions on the A/R
  • Lead projects to review department processes to reduce manual work and provide efficiencies and drive results
  • Represent Deduction Resolution in a variety of Organizational meetings
  • Communicate effectively with multi-functional account teams (including Sales, Finance, Account Supply Chain and Customer Service) to resolve open deductions and improve compliance with retailers
  • Collaborate with the credit team to proactively resolve deductions and reduce open items on the A/R
  • Collaborate with I&C to improve deduction coding and cash application
  • Maintain the A/R by offsetting approved chargebacks and preparing adjustments for valid deductions



Education, Experience and Skills


  • College degree preferred
  • Experience in or exposure to Supply Chain preferably with accounts receivable/financial experience
  • Advanced skills in Excel, Word and Outlook
  • Power BI/data software skills desired
  • Excellent analytical skills
  • Negotiation skills
  • Strong attention to detail
  • Excellent communication, interpersonal and organizational skills
  • Ability to handle multiple projects simultaneously
  • Ability and willingness to work in a fast paced, team-oriented environment
  • Flexibility to work extended hours as required
  • Flexibility to travel to multi-functional field teams and retailer facilities
  • Ability to present data to upper management in an organized and persuasive manner
  • Ability to work independently and make decisions
  • Ability to achieve results
  • Ability to build and maintain positive relationships with internal and external customers
  • Ability to influence internal and external stakeholders
  • Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Specific Designations, Certifications or Licenses


  • SAP experience is desired but not required
  • High Radius experience is desired by not required
  • Business Process Improvement experience is desired but not required





  • Ability to analyze large data sets and conduct root cause investigations
  • Functional (transactional) knowledge
  • Calculated decision-making abilities
  • Analyze current processes to identify opportunities for improvement


Interacts effectively

  • Listen and communicates well
  • Ability to influence internal and external stakeholders


Displays sensitivity to the L’Oreal Métier and demonstrates excellence

  • Focuses on completing work accurately and with high quality
  • Sets high standards of performance for self and others


Achieves results

  • Pursues objectives with drive
  • Stays proactive
  • Acts with integrity


Manages complexity and demonstrates entrepreneurship

  • Reasons from multiple perspectives
  • Makes decisions independently
  • Takes initiative
  • Multi-tasking


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.