Key Job Accountabilities:

To develop the training action plans, facilitate the appropriate programs, as well as managing service excellence of frontline teams, in line with the strategic objectives of Brands and Divisions.

  • Plan, execute and evaluate training programs according to each Brand’s objectives
  • Propose and implement appropriate training tools to enhance employee performance
  • Incorporate relevant market trends and consumer insights into the training framework catering to regional specificities
  • Participate in designing training activities, exercises, and evaluation for consistent education solution delivery
  • Follow up on the training solutions with feedback and regular observations to improve training efficacy and efficiency
  • Evaluate frontline team and individual performance to provide coaching and advice for improvement
  • Proactively motivate and provide guidance for frontline teams on the field, as well as promoting collaboration
  • Consolidate, analyze, and report on key performance indicators of the ongoing training activities

Key Skills:

Embodies Brand Identity & Knows Selective Beauty Universe

  • Master brand identity and knows sense of purpose
  • Masters fundamental knowledge: products, categories, gestures, sales and service
  • Master competition, market, clients, and trends knowledge

Drives Business Through Service & Retail Education

  • Elaborates service & retail education plans aligned with business priorities
  • Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

Designs, Transmits & Empower

  • Designs appropriate learning solutions for Customer Experience
  • Delivers & transmits Education Contents
  • Provides personalized follow-up & coaching
  • Animates learning communities with passion

Elevates Customer Experience & Service Attitude

  • Fosters empathy
  • Knows customer profiles & transmits customer centricity
  • Continuously elevates services standards and POS execution according to brand specificities

Requirements:

  • Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certification
  • Minimum 5 years of experience, preferably in cosmetics and retail environment
  • Fluently in both English and Mandarin
  • Makeup Skill will be advantageous but not necessary
  • Demonstrated strong communication and presentation skills to audiences of varying capacity is a must
  • Excellent organization, negotiation, influencing skills is a strong plus
  • Strong conceptual, analytical thinking, and problem-solving skills
  • Has the aptitude and capacity to motivate, coach and train staff
  • Strong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledge
  • High sense of luxury and service excellence is highly preferred  
  • Good understanding of FMCG or beauty industry


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