Who is L’Oréal?
L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure?
Why join us?
Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
What will you do?
Your Responsibility is to contribute to the implementation of staff D2C online (future) & offline sales platforms, coordinate operations and align with supply chain team in MY on ways of working to support fulfillment.
You are expected to manage the following:
- Serving in the Offline staff shop in 1Power House at the agreed trading frequency
- Coordinate stock delivery to Staff Shop.
- Receiving, displaying and organizing Stocks in physical staff shop
- Performing regular price audits to identify and correct price discrepancies.
- Performing inventory monthly inventory check
- Performing end-of-day cleaning duties, to make sure the shop is clean and tidy according to EHS requirements.
- Addressing and resolving customers complaints in a professional manner.
- Processing customer payments using the shop's Point of Sale (POS) system.
- Performing daily sales closing and with Finance resolve payment discrepancies.
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
- Managing the online staff shops for Malaysia staff
- Ensuring that there is delivery to consumers from the Online shops within SLA defined (with MYSG Supply Chain)
- Working with MYSG Supply Chain on catalogue & fulfillment
- Refund management and monthly closing reporting
- Performing checks to ensure product info are correctly display on website.
- Coordination of effective catalogue management (including product assortment & pricing) for both online & offline sales together with the stakeholders responsible. .
- Working with Malaysia Marketing team and Demand Planner to source and load the DAM/PIM data into Revel & NGL
- Alignment for staff between online & offline entitlements vs Revel system
- Delivering upon the reporting requirements for this role
- Service to consumers (including but not limited to client service level calculation (OSA & ATP)
- Accuracy of catalogue data & reliability of websites (together with IT)
- To involve and co-ordinate with Supply Chain Team for Loreal For The Future activities (Mystery Box, Friend and Family Sale)
Who are we looking for?
- Master brand and category knowledge
- Execute business & operations
- Executes Merchandising
- Ensures Stock & Inventory
- Masters POS System.
- Ensures Compliance/ cash system.
- Drive selling process/techniques.
- Gets the right Mindset and masters greetings.
- Finds needs/Personalizes consultation.
- Recommends product and demonstrates.
- Fosters Customer care (After sales, client support)
- Is a Brand Ambassador (Grooming, attitude, event…)
- Connects with clients and cares (empathy & communication skills)
- Conveys passion and masters story telling
L’Oréal Competencies
- Innovator
- Strategist
- People Developer
- Integrator
- Entrepreneur
L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.