In a market context where during these last years online sales have been duplicating their weight of business and digital transformation has been booming, L’Oréal has decided to take another step forward and reshape its Europe eD2C structure to continue to lead the market change. 

With the goal to accelerate Europe’s eD2C growth strategy and continue to create the beauty that moves the world, L’Oréal is creating the D2C Excellence Campus (DEC), a new team of 40+ digital experts based in Madrid, Spain. 

For the first time, Madrid will have the chance to host a digital hub creation that will take over the technical business of over 90+ websites across Europe. 

The recently created DEC will host experts that will drive eD2C to the next level, boosting the group’s sites brand magic to new frontiers while building on a sustainable and profitable growth. 

From brand success managers and project managers, to webmasters or CRO developers, the DEC will be integrated by different strategic type of roles to help deliver the group’s eD2C growth strategy across Europe. 

Are you up for the challenge? Come and join the team who will be writing the future of eD2C for Europe! 

If you are a digital talent looking for a new step in your career or you think your skills can bring extra value to the DEC, keep reading to see what role we are now looking for. 

YOUR ROLE

Manage eD2C projects to enhance our eD2C websites from requirements to developments with IT & other key contributors, testing and enablement in countries. Drive and animate key contributors from other ED2C departments (Supply, Finance, Consumer Care, IT) & eventually with Countries/Zone sponsors. 

As a Digital Product Owner of specific website feature, drive the roll out, enablement & maximization of each feature. 

MISSION & RESPONSABILITIES 

PROJECT MANAGEMENT 

• Plan, analyse & scope each project together with IT Partners 
• Define & pilot the key milestones & retroplanning for each project 
• Identify, contact & onboard the key contributors, sponsors & decision-makers clarifying the roles & responsibilities 
• Evaluate DEC Team & non-DEC Team Bandwidth Impact 
• Inform & communicate to all involved contributors & stakeholders : achievements, next steps -> creation of templates, newsletter 
• Escalate & manage alerts in terms of delivery timing, resources shortage, complexity and propose action plans 
• Follow projects KPI via dedicated reportings & mapping 

PMO EXCELLENCE & UPSKILLING 

Provide internal customers with innovative tools et supports to optimize the tracking & execution of projects

Work closely with IT department to implement upgraded PMO digital tools and upskill the team regularly on the usage/functionalities 

WORKLOAD MANAGEMENT 

Work closely with Success Managers of all Brands and with Service Quality Manager to evaluate the workload associated to each project, prioritize the projects & dedicated the right resources (time, people, tools) 

EXPERIENCE & SKILLS 

• Previous position in a matrix / multi-divisions / multi-expertise / international environment 
• Experience in leading & coordinating a major project with significant company impact 
• Experience in CRM, Customer Care, digital tool, IT & digital transformation is highly appreciated 
• External experience in an agency or Digital/customer consumer manager of a brand 
• Knowledge of digital tools & platforms usage 
• Knowledge of main Digital KPIS 

SKILLS 

• Project Management Methodologies : Agile / Scrum / Lean 
• Working knowledge of project management software (technical skill) 
• Management of collaborative workflows, tools & processes 
• Salesforce Commerce Cloud Experience a must
• Project planning & scheduling -> dependencies, milestones, deadline 
• Risk management plan -> identify, assess and control risk / raise alert & warning 
• Mandatory fluent in English. Another European language will be appreciated.