L’Oréal CZ/HU/SK, the leading beauty tech power-house, drives innovation from its regional HQ in Prague. We're shaping the future of beauty across the region with cutting-edge technology and iconic brands. Currently, we are expanding our Customer Care team and searching for Specialist with fluent Hungarian and Czech (or Slovak).

As a Customer Care Specialist, you will be accountable for: 

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
• Establishing personalized relationship with the key clients
• Efficient response to customer´s requirements and following up with customers to ensure their issues are resolved and satisfaction is achieved.
• Execute E2E process of orders, claims, disputes, returns, credit notes, refunds and proactive follow-up
• Collaborating with cross-functional teams to resolve complex customer issues (FC, Sales, Credit, Portfolio, Supply Chain, Finance...)
• Follow and enforce company standards of processes and policies
• Collaborate to maintain accurate customer master data
• Identifying opportunities for process improvements to enhance the customer experience 
• Perform testings when implementing new system features
• Owner of the Order To Cash process

We are expecting: 

• Fluent Hungarian and English + Czech or Slovak 
• Customer centricity
• Excellent verbal and written communication skills
• Ability to simply describe a complex situation
• Knowledge of Excel
• Strong attention to detail, problem solving and innovative mindset
• Team spirit and collaboration

Benefits:

• International environment and opportunities for further development
• Profit sharing (additional bonus according to the company's results)
• Flexible working hours, regular home office
• 25 days of vacation, 3 sick days
• An attractive package of benefits (Multisport & Benefit card, meal vouchers (170 CZK), discounts on all L'Oréal products, etc.)
• Modern office in Prague 5 - Anděl