WHO WE ARE 

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.  

KEY RESPONSIBILITIES 

We are looking for a dynamic and customer focused individual to join our team as a Customer Service Operator and be responsible for providing exceptional customer service to our customers by effectively responding to their queries, resolving issues, and ensuring their overall satisfaction. 

• Respond promptly and professionally to customer queries via email or live chat, providing accurate and useful information 
• Process orders, returns, and exchanges efficiently and accurately, following company policies and procedures. 
• Manage and resolve customer complaints and issues 
• Use our customer service software systems to document and track customer interactions and ensure accurate and up-to-date records. 
• Collaborating with relevant departments (Transport, Credit, Sales, Database) to resolve customer issues, escalating issues as necessary to ensure timely resolution  
• Proactively identify and communicate trends and recurring issues to the Account Manager, contributing to the continuous improvement of the customer experience. 
• Provide product information and assist customers in making informed purchasing decisions. 

YOUR FUTURE TEAM 

Your future team is very friendly and consists of 10 people who love to party, joke and play sports! We work closely with our external partners (carriers and warehouse) and colleagues from other departments (customer service, finance, legal, etc.). You will have the opportunity to improve your current skills and develop new ones. We have many interesting trainings for you! 

YOUR BACKGROUND 

• Logistics professional with proven experience in customer service  
• Knowledge of customer service principles and practices, awareness of industry trends and new technologies to proactively improve customer service processes 
• Knowledge of customer service software and tools such as SAP, EDI, Excel, Power BI, Outlook, Microsoft Teams 
• Ability to conduct complex business negotiations, prove and defend a position when working with customers 
• Ability to analyse data and produce reports to assess performance and identify areas for improvement 
• Ability to work in multi-task mode 
• English Upper-Intermediate 

WHAT WE OFFER  

• Join the leading Beauty Tech Company worldwide with official employment, competitive remuneration, and global profit-sharing opportunities.  
• Develop in the place where you can contribute to something bigger and grow beyond your potential! Numerous social initiatives of various scales implemented by L'Oréal Ukraine are aimed at solving environmental and social problems, as well as gender inequality in business and science. Since the beginning of the full-scale invasion, the company has been supporting those affected by the hostilities. 
• You will get: comprehensive health and life insurance, exclusive discounts at L’Oréal's internal product store and partner beauty salons, technical equipment, and additional vacation during challenging times.  
• Embrace a dynamic environment where you have unlimited access to learning platforms and development courses, including local and international trainings, Coursera, LinkedIn Learning, and BUZU. 
• Thrive in an international company by realizing your ideas while collaborating with industry experts to elevate your professional expertise.  
• Experience a hybrid work schedule, offering the flexibility to work either in the office with shelter (Kyiv, Business Center “Magnett”) or remotely.