Cincinnati, OH, Ohio
Full - Time

Customer Development Manager – L’Oreal Paris (HEB & Meijer) 

Division: Consumer Products Division 

Location: Cincinnati, OH. Willing to consider other locations in proximity to CPD’s customer key markets (NY/NJ/AR/IL/MN/RI). 

Reports To: National Account Manager 

Who We Are:  

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.  

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.  

Mission and defining characteristics: 

  • Full analysis and insights of sales fundamentals in order to gain share profitably at their account 

  • Member of Brand Sales team focused on specific customer in field and supporting the NAM’s for all meeting prep 

  • Develops business opportunities and strategies to grow brand within category and ensures execution of all programs 

  • Category expert for the Brand and competitive products at a specific customer 

  • Leads execution of all account specific events for the brand 

Main Tasks: 

Customer Developer 

  • Analyze and define the growth levers relevant to customer with specific focus on the shopper so selling is through shopper insights 

  • Develop and support the Brand Sales customer strategy with NAM 

Team Member 

  • Help support development of more junior team members (e.g., BA) 

  • Drive the business as key member, by collaborating with multifunctional team and leveraging all insights to drive brand growth. Develops commercial insights from all reporting needed to run the business 

Category Support 

  • Develops opportunities from top door analysis, new item and hero item evaluation, JBP tracking 

  • Reviews weekly inventory levels for key items and opportunities 

  • Is the expert on all category analysis for own brand and competitive brands and overall category 

Results Driver 

  • Owns the analysis of account specific events, gross to net, shipments, retail sales and new items sales 

  • Track sales and forecasting and proactively identifies actions in alignment with NAM to address gaps and opportunities 

  • Supports NAM and eNAM on eComm objectives and growing e-share of business for category 

Main Interfaces: 

  • NAM 

  • Sales Admin - forecasting 

  • eNAM for customer and CTL 

  • Support field teams: Operations and Supply, Commercial Finance, Cat Dev, Customer Marketing, et al. 

  • Centralized support: Brand Shopper Marketing, Sales Ops 

Measures of Success: 

  • Deliver sales target and brand sales fundamentals for category incl. sell in/sell out, distribution points and ROI 

  • Forecast accuracy 

  • Achievement of top strategic priorities for relevant category 

  • Market category penetration for eComm 

  • Team 360° feedback  

  • Advantage/ Kantar scores 

  • Retailer scorecard 


  • Minimum 5+years’ experience in a customer-facing, business analytics role 

  • Proficient in Microsoft Office, particularly Excel & PowerPoint  

  • Strong analytical skills with the ability to collect, organize & interpret large sets of data – experience with Nielsen/IRI data a plus 

  • Proven knowledge of retailer strategies and objectives 

  • Strong knowledge of customer strategy and key levers as well as competitors 

  • Deep knowledge of beauty and personal care, specifically for given category and retailer data/syndicated data 

What’s In It For You: 

  • Salary Range: $90,100.00 - $126,100.00 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) 

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) 

  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) 

  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) 

  • Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) 

  • Employee Resource Groups (Think Tanks and Innovation Squads) 

  • Access to Mental Health & Wellness Programs  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.  

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind. 

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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