Jersey City, NJ
Administrative & Assistantship
Full - Time

General Information:

Division: L’OREAL Luxe

Supervisor Title: Manager, Customer Care

Location: Jersey City, NJ

Job Summary:

In this role, you will have a strong commitment to customer service and have experience delivering results. You are comfortable working in a fast-paced environment, have a positive work ethic and adhere to company policies.  You are highly motivated and have an acute attention to detail, with a strong passion for beauty.

The Team Lead will be responsible for:

  • Assure CS processes and procedures are implemented and used effectively by the team
  • Support for day-to-day operations
  • First point of contact for agent questions specific to customer inquiries and concerns; first line of escalation
  • Motivate and drive performance with the team – achieve goals and service levels
  • Provide operational floor support to ensure that the department is run efficiently and effectively
  • Analyze and review performance information with management in order to help identify training needs and/or department improvements
  • Assist with schedule management and creation
  • New Hire Training for department representatives
  • Communication with other internal departments effectively as needed
  • Lead by example and keep your knowledge up to date by regularly taking calls/contacts as needed
  • Performs other duties or special projects as assigned
  • Must be able to work a flexible schedule, weekends and/or Holidays

Job Requirements:

  • Bachelor’s degree from a four year college or university preferred
  • 1-3 years’ experience in a call center environment in a team lead role (or retail experience)
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Strong communication and interpersonal skills
  • Ability and desire to provide excellent customer-service to all customers
  • Awareness of the industry/business to be able to recognize business opportunities
  • Encompass an upbeat and positive attitude
  • Cosmetics/Skincare industry experience a plus

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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