Você pode se candidatar a até três posições durante o período de 30 dias. Você não pode retirar sua candidatura depois de se inscrever, portanto, escolha uma posição que corresponda ao que está buscando. Visite "Seu espaço do Candidato" para ver as posições que você já se inscreveu.

EnglandBury
Administrative & Assistantship
Full - Time
29-Mar-2021

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.


You will.....

The key objective of this role is to work closely with our direct accounts to ensure that we are able to meet the needs of our customers in a timely and efficient manner. This will involve being able to demonstrate effective and efficient handling of disputes and queries both over the telephone & email along with ad hoc administration tasks. This role reports into the Customer Care Manager.

The role will entail:

Building Customer Relationships - To act as a key point of contact for salons either  ringing, live chat & emailing Customer Care and ensure all queries are logged & dealt with in a ‘Customer Centric’ manner. To manage daily flow of orders to hit the delivery due deadlines and resolve any issues as quickly as possible.

Effective Stakeholder Management - To liaise with product planning, commercial, customer, warehouse, credit, transport and carriers and to build up effective relationships with these key stakeholders . To liaise on a daily basis with the Commercial Sales team to advise of potential issues regarding order processing / delivery / payment queries.
Identify Efficiencies – Identify & Implement opportunities to improve our service to both internal & external customers through regularly getting feedback and being customer centric in your day to day approach. Also identify efficiencies to the way we work and current processes in Customer Care.
Administration Tasks/Projects: Support and lead on locally initiated projects & tasks as directed by the Customer Care Manager.

You Have....
Experience in a Customer Care environment is essential.
Ability to build strong relationships with internal & external stakeholders.
Strong attention to detail skills
A can do attitude and ability to go above & beyond for our customers in the service we provide
Ability to work in an ever changing & demanding environment.
Strong prioritisation skills and communication skills  (written and verbal)
Ability to challenge ways of working and seek out ways to continuously improve making ideas a reality 
Experience of using SAP would be advantageous
Proficient in Microsoft office Packages